> Markdown version of [/jobs/ext/240205-help-desk-agent-full-time-34555](https://www.wearedevelopers.com/jobs/ext/240205-help-desk-agent-full-time-34555). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Agent (Full Time) (34555) - **Company:** Agua Caliente Casino Resort Spa - **Location:** Rancho Mirage, CA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=77961a761e381b6e ## About the Role * High school diploma, GED or equivalent required. College degree and/or technical certification preferred. * One to two years of related work experience required, prior hospitality experience preferred. * Strong analytical and problem-solving skills. * Exceptional interpersonal, written and oral communication skills with the ability to work in a team-oriented collaborative environment. * Strong documentation skills with attention to detail. * Capable of working in a fast-paced environment with a rapidly growing client base. * Intermediate knowledge of Windows and Mac OS operating systems. * Intermediate knowledge of iOS and Android devices in a commercial or enterprise environment.Intermediate knowledge of cell phone carriers such as AT&T and Verizon in a commercial or enterprise environment. Working Conditions/Physical Demands: To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ miles, climbing stairs, and sitting at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift, and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, cell phone, tablet, calculator, general office equipment and multi-line telephone. You must create an Indeed account before continuing to the company website to apply ## Description Responsible for handling the first line of direct support and response to all Information Technology related service requests. Performs initial triage and diagnostics by collecting information over the phone and using remote tools as required. Applies logical troubleshooting with IT knowledge and experience to resolve the issue or adds all relevant documentation prior to escalating to other IT teams., * Handle first line of IT support for all end user related service requests. * Triage and perform diagnostics utilizing all available tools while providing excellent customer service. * Apply logical troubleshooting with IT knowledge and experience to resolve the issue or add all relevant documentation prior to escalating to other IT teams. * Constantly monitor and manage the Help Desk ticket queue and respond to requests in a timely fashion, documenting all aspects of a given situation including root cause analysis and resolution. * Solicit feedback from other Help Desk Technicians to optimize and improve support while maintaining a solid understanding of general end-user support needs and requirements.Work with other IT team members on creating and maintaining a knowledge base while ensuring complete and accurate information. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) ## Related Articles - [Dev Digest 203: Play 90s Games, Don't Return to Office & Manage Agents](https://www.wearedevelopers.com/magazine/683-dev-digest-203-play-90s-games-don-t-return-to-office-manage-agents) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)