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# Information Technology Helpdesk Specialist

- **Company:** Central Inc
- **Location:** Lynchburg, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Local Area Networks, Microsoft Office, Software Tools, Hardware Testing, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c04f7cefc1c985d8

## About the Role

Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Experience with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows.
Additional Considerations:
AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

## Description

Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.


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