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# Deskside Services Technician

- **Company:** Accenture
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $54,704.0 - $75,504.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Inventory Management Software, Virtual Private Networks (VPN), Network Connections, ServiceNow IT Service Management, Office365, Computer Equipment, Laptops
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f39e75b44628711e

## About the Role

* Minimum 3 years of Experience as Deskside Support Specialist (hardware configuration & support)
 * Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
 * Experience troubleshooting utilizing remote support tools
 * ServiceNow ticketing system experience
 * Ability to troubleshoot first call resolutions while being able to multitask hardware related issues
 * Experience in imaging workstations (desktops/laptops)
 * VPN and VDI support experience
 * Experience supporting End-User projects supporting IT & business operations
 * Effectively work with cross functional teams to deliver on IT & business objectives
 * Support Installs, Moves, Adds, & Changes
 * Inventory management of corporate assets experience
 * Enterprise printer support experience
 * Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
 * Ability to lift 25 lbs., * Call center support experience, preferred

## Description

* Day to day varies from phone/email, project-based work
 * Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
 * Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
 * Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
 * Support new hire deployments, as well as, RTO projects and office moves
 * Network connectivity troubleshooting & control room support
 * Maintaining hardware inventory in designated site pantry & inventory management tools
 * Shipping and receiving of assets
 * Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution


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