> Markdown version of [/jobs/ext/2403104-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/2403104-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Modigent, LLC - **Location:** Waco, TX, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Office, System Center Configuration Manager, Networking Basics, Azure Active Directory, Management of Software Versions, Microsoft InTune, Computer Equipment, Information Technology, Laptops - **Published:** August 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=31a4c037528bd84f ## About the Role * Experience: 3-6 years of hands-on desktop support, IT asset management, or technical support experience in a corporate or multi-site environment. * Education: High school diploma or GED required; Associate or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Physical Demands: Primarily office-based with occasional travel for site support or deployments; ability to lift and move computer equipment (up to 50 lbs) as needed. * Work Environment/Safety: Professional office setting with hybrid options; adherence to corporate safety standards., * Strong technical knowledge of Windows Operating Systems (Windows 10/11), Microsoft Office 365, and Active Directory/Azure AD environments. * Experience with hardware troubleshooting, software installation, and basic networking support. * Proficiency with Microsoft Intune, SCCM, Group Policy, and mobile device management tools. * Excellent customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users. * Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. * Self-motivated with a positive attitude and adaptability to changing demands. ## Description As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS/IT assets, including desktops, laptops, mobile devices, printers, and related hardware and software. You will provide hands-on technical support, ensure devices are properly configured and maintained, manage asset inventory, and deliver excellent end-user support in a dynamic, multi-company environment. This role combines technical troubleshooting, asset management, and user support to keep our teams productive and our technology running smoothly., * Manage the full lifecycle of IS/IT assets, including configuration, change management, deployment, tracking, and decommissioning of desktops, laptops, mobile devices, printers, and accessories. * Provide timely technical support for end users, resolving hardware, software, and connectivity issues on Windows-based devices and Microsoft 365 environments. * Track and maintain accurate inventory of all network-connected devices, including user assignments, device health, age, software versioning, lease agreements, and service contracts. * Procure and administer hardware, software licenses, subscriptions, and mobile devices while ensuring compliance with company standards. * Support the installation, configuration, and troubleshooting of desktop applications, Microsoft Office, and corporate software in networked environments. * Assist with mobile device management (iOS and Android) and company-required applications. * Serve as a point of contact for service desk communications, monitoring and following up on tickets handled internally or by managed service providers. * Support small to large user deployments, including new acquisitions, hardware rollouts, software upgrades, and user account setup. * Document processes, maintain asset records, and contribute to continuous improvement of desktop support and asset management practices. * Collaborate with the broader IT team, vendors, and internal departments to resolve issues and improve end-user experience. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)