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# IT User Support Specialist

- **Company:** Altimeter Solutions
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Information Systems, Issue Tracking Systems, Peripherals, Information Technology, Network Server, User Administration
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5edaa1437906f98

## About the Role

* Associate's degree in information technology or a related field (or equivalent experience).
 * A minimum of 5-7 years of customer service experience in an Information Technology environment
 * Knowledge and understanding of various computer systems, hardware, software, and related computer peripherals.
 * Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.

Preferred education and experience

 * Bachelor's degree in computer science, management information systems, or a closely related field.
 * Relevant internships, projects, or certifications.
 * Prior experience in a Help Desk or similar Technology Support environment, including experience supporting Windows clients and servers.
 * Experience working in a growing environment is strongly preferred., * Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions and deal with abstract and concrete variables.

## Description

The User Support Specialist utilizes technical knowledge to implement and support IT initiatives, provide technical support, and resolves problems of a moderately complex nature. This individual will respond to Help Desk tickets and verbal requests for support and must possess a strong dedication to timely and thorough customer service while minimizing user impact.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

 * Manage issues to resolve for all Altimeter employees: log problems and document fixes in ticketing system while communicating with employees per department guidelines.
 * Answers, prioritizes, and evaluates all incoming requests. Identify issues and determine problem solutions through diagnostic processes and procedures. Utilize available resources to resolve issues.
 * Escalate technical problems according to established procedures.
 * Assist users/departments in implementing requests or proposals and in assessing information system needs.
 * Provide knowledge and technical articles for other support levels
 * Maintain and install standard image for company devices
 * Support and maintain user account information including rights, security, and systems groups.
 * Create user instruction guides and best practice procedures.
 * Conduct compatibility tests and functionality reviews on new or current software.
 * Conduct technical research to assist with problem resolution.
 * Assist IT staff on other related issues or duties as needed.


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