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# Desktop Support Engineer

- **Company:** ACT, Inc
- **Location:** Roseland, NJ, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Collaborative Software, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Network Troubleshooting, Network Architecture, Print Servers, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Software Vulnerability Management, Wireless Networks, Scripting, Information Technology, Patch Management, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ac61908c09e40184

## About the Role

· Bachelor's degree in IT, Computer Science, or related field preferred.

· Industry certification such as Network+, Security+, Microsoft SC-200, MD-102, and CCNA preferred

· 3+ years of experience in IT support, systems administration, or infrastructure support.

· Strong knowledge of Windows environments, Active Directory, and Microsoft 365 administration.

· Proficiency in Microsoft 365 collaboration tools.

· Experience supporting network infrastructure including TCP/IP, DNS, DHCP, VPN, and wireless.

· Experience managing endpoint fleets and patch management systems.

· Experience managing print servers and enterprise printing environments.

· Experience with scripting or automation tools such as PowerShell or Python.

· Understanding of identity management, endpoint protection, and security practices.

· Strong troubleshooting and analytical skills.

· Excellent communication skills and ability to support non-technical users.

## Description

· Provide exceptional technical support via phone, email, and in-person assistance to employees.

· Troubleshoot complex hardware, software, and application issues using diagnostic methodologies.

· Deliver remote and on-site assistance to users to enhance productivity.

· Conduct computer setup, imaging, and configuration for new hires.

· Support business applications used by legal teams including Microsoft 365 and document management systems.

· Administer Active Directory and Azure AD / Entra ID including group policies.

· Manage user accounts, permissions, and role-based access controls.

· Support Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive.

· Troubleshoot network issues including DNS, DHCP, VPN, and wireless networking.

· Support and maintain print servers and enterprise printing environments.

· Manage patch deployment across the firm's fleet of desktops, laptops, and mobile devices.

· Maintain IT documentation and configurations.

· Track support requests through the ticketing system and ensure SLA compliance.

· Coordinate with vendors for escalation and issue resolution.

· Audit and augment departmental workflows via automation and new technologies.

· Assist with system upgrades, infrastructure improvements, and new technology deployments.

· Support implementation of security best practices and vulnerability remediation.

· Travel to external locations as necessary to provide on-site support.

· Be available for on-call support during nights, weekends, and holidays as needed.


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