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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Part-Time - Software Technology Assistance Cent... - **Company:** Monroe Community College - **Location:** Rochester, NY, United States - **Salary:** $33,280.0 - **Contract:** Permanent contract - **Skills:** Collaborative Software, Web Applications - **Published:** August 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb7f4dd48640a535 ## About the Role * Currently enrolled Monroe Community College student in good academic standing. * Excellent customer service skills and a genuine interest in helping others. * Warm, welcoming, dependable, and professional when interacting with students and employees. * Strong patience and adaptability when assisting people with different backgrounds, communication styles, and technology skill levels. * Clear verbal communication skills and the ability to explain steps without making users feel rushed or uncomfortable. * Comfortable learning new technology and working through unfamiliar problems. * Ability to work independently when appropriate while also functioning as part of a team. * Willingness to ask questions, seek help, and refer users when an issue is beyond the STACer's current knowledge or access., * Experience in customer service, tutoring, peer support, teaching, or another role involving direct assistance to others. * Comfort with commonly used productivity, academic, creative, or collaboration software. * Interest in technology, problem-solving, and helping others become more confident technology users. * Bilingual and able to read, write, and speak Spanish or other languages proficiently. ## Description * Provides patient, one-on-one assistance to users with a wide range of technology experience, confidence levels, learning styles, and needs. * Helps students and employees use software and web-based systems related to coursework, teaching, learning, and college work. * Explains technology clearly and respectfully, adapting the pace, language, and level of detail to the individual user. * Guides users through tasks so they can build their own technology skills rather than simply completing the work for them. * Troubleshoots common software and general technology problems and helps users identify practical next steps or solutions. * Remains calm, flexible, and patient when working with users who may be frustrated, anxious, unfamiliar with technology, or unsure how to describe a problem. * Works collaboratively with other STACers and Learning Resources staff and knows when to ask for help or refer an issue to someone with additional expertise. * Helps maintain an organized, positive, and service-oriented environment in the STAC area. * Learns new software, procedures, and technology skills as needed and adapts to changing support needs. * Other duties as assigned by Learning Resources. MCC Expectations: * Adheres to the College Code of Conduct. * Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment. * Maintains technological competencies utilized by the College. * Commits to the philosophy of a comprehensive community college. * Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students. ## Related Videos - [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Community Interview: angular.love](https://www.wearedevelopers.com/videos/686-community-interview-angular-love) - [TOPsharing – Empowerment for Leadership Positions](https://www.wearedevelopers.com/videos/864-topsharing-empowerment-for-leadership-positions) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Dev Digest 138 - Are you secure about this?](https://www.wearedevelopers.com/magazine/486-dev-digest-138-are-you-secure-about-this) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [Developers share the most interesting tech they ever built](https://www.wearedevelopers.com/magazine/266-developers-share-the-most-interesting-tech-they-ever-built)