> Markdown version of [/jobs/ext/2405709-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/2405709-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Chevin Fleet Solutions - **Location:** UK (Remote available) - **Experience:** Experienced - **Salary:** £55,197.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Microsoft Azure, C Sharp (Programming Language), Software as a Service, Databases, Internet Information Services (IIS), Issue Tracking Systems, Microsoft Servers, Microsoft SQL Server, Software Deployment, Systems Integration, Virtual Machines, Web Services, Data Logging, Zendesk - **Published:** August 9, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5832266224 ## About the Role * You must be analytically minded, a great problem solver, have an excellent attention to detail and most of all be a team player. * While you are part of a global team, you must also be a self-starter and able to work autonomously. * Proven experience in technical customer support and working in an application support role, preferably supporting SaaS products. * Strong experience and understanding of how SaaS product work and are architected. * Excellent written English language skills with excellent telephone manner. * An intermediate to expert knowledge of Microsoft SQL and managing databases. * Experience building relationships with clients and deescalating incidents. * Able to work under pressure and experience of working in a fast-paced environment. * Experience with managing tickets and prioritising your workload. * Application support experience of 2+ years. * Must have hunger to learn new skills. Would be great (but not essential) if you had: * Understanding of C#, * Experience of ticketing systems like Zendesk. * Experience of working in the SaaS industry. * Experience in the Fleet Management industry. * Experience using Microsoft Server and IIS. * An understanding of APIs, web services and integrations. ## Description * As part of our Global Support Team, you will be providing application support for our Fleet Management Solution. * Our Support Team operates on a follow-the-sun basis, so you will be assisting customers in United Kingdom and Europe, but also our customers from other regions where needed. * Providing support via email and telephone using Zendesk. * Taking ownership of incidents and thoroughly investigating by means of replication or background analysis of the incident to provide a solution. * Work to SLA targets to ensure that resolutions are in place in a timely manner. * Accurately logging all communication via Zendesk. * Ensuring that all communication is professional, empathetic and courteous, and you are working to continuously ensure the company's high standards of customer service. * Identifying bugs in the system and logging the incidents with detailed replication steps to the development team to correct. * Champion the use of help centre content to promote customer self-service wherever possible and contribute high-quality knowledge articles to enhance the content and reduce incoming support tickets. * Use of Microsoft SQL Management Studio to query table data to extrapolate the cause(s) of issues. * Deploying software on our Azure hosted environment and customers virtual machines. * Utilising AI to make you more efficient. ## Related Videos - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)