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# 2nd Line Technical IT Support Engineer

- **Company:** Hotality IT Solutions Ltd
- **Location:** Basingstoke, UK
- **Salary:** £27,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, VMware ESX Servers, Hyper-V, Windows Desktop, System Availability, Information Technology, Network Server, User Accounts
- **Published:** August 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f70302d29e8b6875

## About the Role

If you have previous experience of providing IT support and services to the hospitality industry this would be advantageous. Experience of installing, configuring and troubleshooting Windows desktops and applications is essential. Knowledge of troubleshooting Windows servers, HyperV, ESXi, Mitel and 3CX, networking and hotel systems is useful but by no means essential., * Do you have a valid driver's license? Yes or No:

 * Are you comfortable working in an onsite setting? Yes or No:
 * Are you happy commuting to Basingstoke and live within 30 miles of Basingstoke? Yes or No:
 * Are you a fluent English speaker? Yes or No:

Experience:

 * 2nd Line IT Support: 1 year (required)

## Description

Role Description The 2nd Line Technical IT Support Engineer is a full-time role based in Basingstoke from 9am to 6pm weekdays. This position involves providing advanced technical support for hospitality clients, escalating issues to 3rd line support as needed, and ensuring the smooth operation of IT systems and infrastructure. Day-to-day responsibilities include diagnosing and troubleshooting hardware, software, and network problems, performing system administration tasks, and managing user accounts and permissions. The engineer will respond to help desk tickets, document solutions, support project rollouts, and work closely with hotel staff and internal teams to maintain high service levels and system availability.

You must have a valid UK driving license and your own car - business mileage is reimbursed. (This is not a work-from-home role.) With 28 days annual leave including England bank holidays.

We don't have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa.

You would have the option to join the on-call rota if desired, shared with other engineers, with escalation to a 3rd-Line engineer.


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