> Markdown version of [/jobs/ext/2405737-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2405737-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Leetwolf Digital Technology and Commerce - **Location:** Manchester, UK - **Experience:** Experienced - **Salary:** £28,800.0 - £34,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Business Software, Microsoft Outlook, Identity and Access Management, Networking Hardware, Network Connections, Cloud Services, Remote Service Software, Microsoft SharePoint, User Accounts - **Published:** August 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=f876eb7f6c9a419a ## About the Role Experience: At least 2 years of experience in IT support service desk desktop support or a closely related technical role. Technical Knowledge: Good understanding of Windows systems Microsoft 365 common hardware networking fundamentals and business applications. Problem Solving: Able to investigate technical issues methodically identify likely causes and apply practical solutions. Customer Service: Professional patient and comfortable supporting users with different levels of technical knowledge. Communication: Clear written and verbal communication skills with the ability to explain technical steps without unnecessary jargon. Organisation: Able to manage multiple support requests prioritise urgent issues and maintain accurate records throughout the working day. Tools: Experience with ticketing systems remote support tools endpoint management or IT service management platforms is preferred. Mindset: You are dependable patient and solution focused. You take ownership of support requests communicate clearly with users and stay organised while helping maintain a reliable day to day technology environment. ## Description We are looking for an IT Support Analyst who can provide practical day to day technical assistance resolve user issues and help maintain a dependable IT environment. You will work closely with colleagues across operations ecommerce customer service and internal systems to investigate support requests keep users informed and make sure common technical problems are resolved efficiently. Why Work With Us The Environment: You will work from our Manchester location in a collaborative support environment where problem solving communication and reliable service are highly valued. Technical Exposure: You will support workplace technology including laptops desktops business applications Microsoft 365 user accounts and network connectivity. User Impact: Your work will directly help colleagues stay productive by resolving issues quickly and providing clear technical guidance. Growth: We support continued development in IT support systems administration cloud services endpoint management and service operations. Key Responsibilities Technical Support: Provide first and second line support for hardware software account access network and business application issues. Incident Management: Record prioritise investigate and resolve support requests in line with agreed service expectations. User Support: Help colleagues troubleshoot common technical problems and explain solutions in clear straightforward language. Device Support: Assist with the setup configuration maintenance and troubleshooting of laptops desktops monitors printers and other workplace equipment. Microsoft 365 Support: Support routine issues involving Outlook Teams OneDrive SharePoint and Microsoft 365 user accounts. Access Management: Assist with password resets account setup permissions and standard user access requests. Ticket Management: Maintain accurate service records progress notes and resolution details within the support system. Technical Documentation: Help maintain troubleshooting guides setup instructions and internal knowledge base information. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)