> Markdown version of [/jobs/ext/2405772-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/2405772-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator - **Company:** Rapport - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Computer-Aided Facility Management - **Published:** August 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ec1b2bc142aaf493 ## About the Role This role is all about efficiency, highly professional and excellent service. If you thrive in a structured environment, enjoy problem-solving, and have experience using Computer-Aided Facility Management (CAFM) systems, this could be the perfect role for you!, * Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. * Have experience with CAFM systems and be confident in using them. * Bring a can-do attitude, always looking for solutions. * Have great attention to detail, ensuring nothing gets missed. * Be confident using Excel and handling data reports. * Thrive in a fast-paced environment, staying calm under pressure. * Be a team player, supporting colleagues and creating a positive workplace. ## Description * Manage helpdesk tickets, ensuring they are maintained accurately, actioned and resolved promptly. * Follow-up on outstanding requests to ensure completion. * Coordinate meeting room bookings and arrange catering as needed. * Assist in creating weekly reports on helpdesk activity. * Support the reception team with refresher training for holiday cover. * Work closely with internal teams to improve processes and enhance service delivery. * Provide a warm, professional, and proactive service to all building users., Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. 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