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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Administrator - **Company:** Zurich Insurance - **Location:** Douglas, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook - **Published:** August 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e1fece34dfb27d21 ## About the Role We're looking for someone who enjoys helping people, has a positive attitude, and is keen to develop their IT career., * Experience providing excellent customer service, ideally within an IT support, service desk or customer-focused environment. * Good working knowledge of Microsoft Word, Excel and Outlook. * Strong general PC and system skills, with the confidence to learn new technologies and applications. * Excellent verbal and written communication skills, with the ability to explain information clearly and professionally. * Strong analytical and problem-solving skills, with a proactive approach to resolving issues. * The ability to prioritise workloads and manage multiple tasks effectively. * Confidence working independently while also contributing positively as part of a team. * Strong attention to detail and a commitment to delivering high-quality work. * Sound judgement and the ability to make informed decisions in a fast-paced environment. ## Description Are you passionate about technology and delivering excellent customer service? We're looking for an IT Service Desk Administrator to join our team on a permanent basis and play a vital role in supporting Zurich colleagues and partners. As the first point of contact for IT support, you'll help users resolve technical issues, answer service requests, and ensure a seamless technology experience across the business. This is an excellent opportunity for someone who enjoys problem solving, thrives in a customer-focused environment, and is looking to develop their career within a supportive and collaborative team. At Zurich, you'll be encouraged to grow your skills, expand your technical knowledge, and contribute to a team that keeps our business running smoothly through exceptional service and support., As an IT Service Desk Administrator, you will: * Be the first point of contact for IT incidents, problems and service requests, providing a professional, responsive and customer-focused support experience. * Investigate, troubleshoot and resolve technical issues at first contact wherever possible, ensuring minimal disruption to users. * Triage and prioritise incidents using agreed processes, escalating complex issues to the appropriate support teams when required. * Manage incidents and service requests through to resolution using approved service management tools, ensuring service level targets are met or exceeded. * Accurately record incident details, updates and resolutions to support effective communication and knowledge sharing across support teams. * Communicate technical information clearly and confidently to both technical and non-technical users. * Build and maintain positive working relationships with customers and colleagues, delivering a consistently high standard of service. * Contribute to continuous improvement by identifying recurring issues and supporting the development of support documentation and knowledge resources. * Keep up to date with relevant technologies, systems, processes and policies to ensure accurate and effective support is provided. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [Average Salary in Zürich](https://www.wearedevelopers.com/magazine/285-average-salary-in-zurich) - [Is Switzerland Better Than Silicon Valley For Software Developers?](https://www.wearedevelopers.com/magazine/2-is-switzerland-better-than-silicon-valley-for-software-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)