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# Graduate IT Support

- **Company:** Allied Pharmacies
- **Location:** St Helens, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Programming, Desktop Computing, Issue Tracking Systems, Networking Hardware, Networking Basics, Standard Sql, Scripting, Information Technology, User Accounts
- **Published:** August 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=24e3fd5e7e91d3b1

## About the Role

A degree in IT, computer science, or a related subject - or equivalent hands-on experience.
A methodical approach to troubleshooting: you narrow a problem down before you guess.
Clear, patient communication with non-technical colleagues under pressure.
Solid knowledge of Windows desktops and general networking basics.
Willingness to travel to branches (a full UK driving licence is a strong advantage).

Nice to have
Basic SQL, or any scripting or programming experience.
Experience with a ticketing/helpdesk system.
Familiarity with Microsoft 365 administration.
An interest in healthcare or pharmacy technology.

## Description

You will be the first point of contact for IT across the business - head office, the branch network, and StockIQ. No two days are the same: one morning you might be rebuilding a branch PC or fixing a label printer, the afternoon investigating why an order didn't reach a wholesaler, and the next day working with our development team to reproduce and document a StockIQ bug.

This is a genuine graduate role. You will be trained and supported, but you will also be trusted with real responsibility early - our branches cannot dispense safely without working IT, so what you do matters from day one.

What you'll do
Act as first-line support for office and branch staff by phone, email, and our ticketing system.
Set up, maintain, and fix branch hardware: PCs, label and A4 printers, barcode scanners, card terminals, and networking equipment.

Support the pharmacy dispensing system (ProScript) and its integrations with our ordering and stock platforms.
Triage StockIQ issues: gather evidence, reproduce problems, and escalate clearly to the development team.
Manage user accounts, permissions, and starter/leaver processes across our systems.
Keep asset registers and support documentation up to date.
Visit branches for installs, upgrades, and hands-on fixes.


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