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# Graduate IT Support Analyst

- **Company:** bzb IT
- **Location:** Bath, UK
- **Experience:** Starter
- **Salary:** £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Software, Microsoft SharePoint, Software Engineering, Wi-Fi Technology, Data Logging, Firewalls (Computer Science), Microsoft InTune, Network Server
- **Published:** August 25, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5c5e9ac598eff527

## About the Role

* A genuine hunger to build a career in IT, someone who wants to get ahead, not just get through the day.
 * Naturally curious about technology, you want to know how things work under the hood.
 * Comfortable talking to people, confident, clear and calm with our clients and wider team.
 * Wants to learn from people more experienced than you, this is a role for someone to develop their skills and experience at pace.
 * Resilient and hands-on, equally happy at a desk working through tickets or out at a client site getting stuck in.
 * Able to get yourself to client sites across the South West, by car, train or otherwise.
 * A relevant degree or equivalent self-taught passion for technology, we care more about drive and aptitude than a specific certificate.
 * Ambitious, you see this as the first step of a career., "Working for bzb IT has been an amazing opportunity for me. I couldn't have asked for a better place to grow my skills, even after graduating with a Software Engineering degree. If you have a proper drive to learn and progress then bzb will support you as much as they can. Along with that support comes a welcoming and friendly culture. As my first proper job, I was of course nervous about how to act and fitting in, having not had any experience in the corporate world. Luckily, everyone here was so kind and helpful from day one, understanding that I wouldn't be perfect on the first day and always willing to answer my questions. My worries faded instantly and now I know I can come into the office and enjoy my job with people I like to be around.

If you are looking to push yourself in a workplace that truly cares and supports you, then definitely consider bzb IT."

## Description

This is an office-based, hands-on role. You'll be based primarily in our Bath office, working alongside a team that have a genuine desire to see you succeed. You'll also get out to client sites across the South West, helping resolve issues on-site and, over time, supporting and delivering their infrastructure directly.

Early on, the focus is on building rock-solid fundamentals: fielding and resolving tickets, delivering great customer service, and getting properly comfortable across the Microsoft stack our clients depend on. That foundation is what everything else in your career here builds from.

What that looks like right now

 * Front-line support on our Service Desk, triaging and resolving tickets, remote troubleshooting, and learning to prioritise.
 * Logging, tracking and documenting every job properly, tickets, notes and knowledge base articles, building good habits from the start.
 * Day to day account administration, password resets, new starter and leaver setups, device provisioning, the fundamentals every good IT career is built on.
 * Exposure to modern Microsoft technology across our full client base, including Microsoft 365, Intune, Entra ID, Conditional Access, SharePoint and Exchange.
 * Site visits to client offices across the South West, getting hands-on with real support issues, hardware, networking, infrastructure, and more.
 * Building genuine infrastructure and network skills, servers, firewalls, switches, Wi-Fi, all supported by an experienced team.
 * Being the calm, capable voice clients hear when something's gone wrong, learning what excellent customer service looks like under pressure.