> Markdown version of [/jobs/ext/240602-technical-support-representative-ii-crm-synapsys](https://www.wearedevelopers.com/jobs/ext/240602-technical-support-representative-ii-crm-synapsys). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative II- CRM Synapsys - **Company:** Jack Henry & Associates, Inc - **Location:** Springfield, MO, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Software Applications, Microsoft SQL Server, Product Software Implementation Methods, SQL Databases - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1922f03366565aab ## About the Role * Minimum of 18 months of experience in a financial institution in a customer service, technical support, or software implementation role. * Must have experience working in the fintech, banking or at a credit union. * Ability to serve in an after-hours on-call rotation. What would be nice for you to have: * Excellent written and verbal communication skills. * Experience with or knowledge of technical and system applications. * Excellent troubleshooting skills. * Experience with or knowledge with various JHA products and services. * Knowledge of Microsoft SQL Studio Manager and connecting to SQL Servers. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? ## Description Jack Henry is seeking to hire a Technical Support Representative to join the CRM Synapsys team. In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation. You will support a variety of customer case needs while building strong, trusted customer relationships. The ideal candidate will have a technical aptitude and experience within a financial institution, and a proven ability to deliver excellent customer service and support., All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: * Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem. * Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades. * Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions. * Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level. * Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue. * Participates in training programs to continuously improve product knowledge and service skills. * May manage hardware capacity and performance and assess hardware needs. * May perform other job duties as assigned. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [GenAI Unpacked: Beyond Basic](https://www.wearedevelopers.com/videos/1526-genai-unpacked-beyond-basic) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Best practices: Building Enterprise Applications that leverage GenAI](https://www.wearedevelopers.com/videos/1513-best-practices-building-enterprise-applications-that-leverage-genai) - [Hacking MSSQL on Cloud. All of them. 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