> Markdown version of [/jobs/ext/240621-help-desk-support](https://www.wearedevelopers.com/jobs/ext/240621-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** Southlaw, P.C. - **Location:** Overland Park, KS, United States - **Experience:** Experienced - **Salary:** $6,240.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Business Software, Computer Networks, Domain Name System (DNS), Issue Tracking Systems, Microsoft Operating Systems, Office Suite, TCP/IP, Software Vulnerability Management, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Patch Management - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b4266723bfb35a26 ## About the Role * Degree in an IT related field or equivalent training and experience * 2 years of experience in IT Support or a Help Desk position is preferred * Expertise in current Microsoft operating systems and Office applications * Experience with Microsoft Active Directory domain concepts * Strong knowledge of personal computer hardware configuration and troubleshooting * Basic knowledge of networking concepts and technology (e.g. DNS, TCP/IP, file and print services) * Strong troubleshooting and problem resolution skills * Excellent verbal and written communication skills * Eligible to work in the United States ## Description The Help Desk Technician is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to internal users. The position works closely with other members of the Information Technology team to maintain and implement existing and new technologies., * Provide first-level contact and problem resolution for internal users with hardware, software, and business application problems * Support users via in-person, phone, email, and ticketing system interactions * Deploy and maintain end user computer hardware, operating system, and applications * Maintain and update documentation of relevant procedures and baseline configurations * Participate in cybersecurity efforts including user training and endpoint security management * Manage Active Directory user and computer objects * Maintain hardware and software asset inventories * Perform patch management and vulnerability remediation tasks * Other duties as assigned, The ability to work in an office environment, seated for long periods of time, in front of a computer, while typing documents, responding to emails, managing calendars and answering phones. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Special Position Requirements * Expected to train staff. * May need to respond during non-business hours. * Travel may be required to other business locations as needed. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at times with or without notice. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)