> Markdown version of [/jobs/ext/240634-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/240634-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** Hamayagroup LLC
- **Location:** The Woodlands, TX, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Knowledge Management, Backend, Information Technology, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=80b2b616918a0485

## About the Role

Provide onsite support on business applications once trained by the Application Support Teams Provide recommendations for new or existing knowledge articles to be developed which will assist in maximizing first time fix rates. Add/modify/delete users, groups and roles Password and license management Utilize Multimeter Auto Vehicle, Locating, Systems and Drive-cam Installation 12- and 24-volt Technology Excellent customer service and telephone communication skills.

Experience in using active directory, making technical config changes on backend systems without disruption.

Experience in using IT systems and relevant software to raise (when needed) and manage incidents tickets Problem solving skills.

Analytical skills to identify trends in issues reported and identify areas for improvements.

Experience of the concepts, objectives and life-cycle of Knowledge Management activities Knowledge of ITIL governance and control processes and procedures Flexible, adaptable and able to learn new concepts quickly Excellent communication and collaboration skills Strong analytical skills Strong focus on detail, documentation development and quality assurance

## Description

To work tickets from the field on IT incidents being raised via the FFHD and provide the next onsite support.

Utilizing the Service Now tool to manage incident tickets to resolution.

Provide high quality technical support to quickly resolve tickets Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact.

Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly.

Windows Certification and experience in support of both Windows and iOS based machines.

Analyze and monitor all open FFHD incidents and determine which incidents require FFHD escalation and follow up with respective incident owners.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)