> Markdown version of [/jobs/ext/240674-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/240674-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk Technician

- **Company:** Ja Riggs
- **Location:** Little Rock, AR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Business Software, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Productivity Software, Software Engineering, TCP/IP, Visual Systems, Office365, Microsoft InTune, Computer Equipment, Information Technology, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e52a177dc01dd600

## About the Role

* Associate degree in Computer Science or related field preferred, or equivalent work experience
 * 2+ years of experience providing desk-side or helpdesk support in a business environment
 * Solid understanding of PC hardware, operating systems, and software installation/troubleshooting
 * Experience with Windows 11 operating systems
 * Experience supporting Microsoft 365 applications, including Outlook and Teams
 * Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
 * Experience with endpoint or mobile device management (e.g., Intune) is a plus
 * Experience supporting mobile devices (iPhone/iPad) is a plus
 * Strong analytical and problem-solving skills
 * Excellent communication and customer service skills, both verbal and written
 * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

## Description

The IT Helpdesk Technician provides frontline technical support for end users across a variety of systems and technologies. This role is responsible for diagnosing and resolving hardware, software, and connectivity issues while delivering excellent customer service and maintaining accurate documentation., * Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, printers, and related peripherals

 * Provide support for operating systems, productivity software, and common business applications
 * Support and troubleshoot Office 365 email, including account setup, access issues, and mailbox management
 * Assist with device management using Intune, including enrollment, policy application, and basic troubleshooting
 * Deploy, configure, and support iPhones and iPads, including provisioning, updates, and mobile device management
 * Respond to and resolve helpdesk tickets, phone calls, and email requests in a timely and professional manner
 * Track, document, and escalate issues using the organization's ticketing system
 * Diagnose and resolve hardware and software issues, including component replacement and system repairs
 * Maintain accurate records of equipment failures, repairs, installations, and removals in accordance with company standards
 * Assist with asset management, including inventory tracking, imaging, deployment, and lifecycle management of IT equipment
 * Support conference room technology, including audio/visual systems and virtual meeting platforms
 * Provide support for the organization's phone system, including user setup, device configuration, and call troubleshooting (Microsoft Teams Phone System)
 * Contribute to the development and improvement of IT standards, processes, and documentation
 * Deliver prompt, courteous, and customer-focused technical support to all users
 * Participate in IT projects and perform additional duties as assigned


## Related Videos

- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)