> Markdown version of [/jobs/ext/2407946-artificial-intelligence-ai](https://www.wearedevelopers.com/jobs/ext/2407946-artificial-intelligence-ai). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Artificial Intelligence (AI) - **Company:** Twilio - **Location:** San Jose, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $155,520.0 - $194,400.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Human Resources Information System (HRIS), Fraud Prevention and Detection, Knowledge Management, Machine Learning, Automation of Marketing, Netsuite, Recommender Systems, Risk Management Information Systems, Salesforce.Com, SQL Databases, Systems Integration, Twilio, Workflow Management Systems, Enterprise Software Applications, Chatbots, Large Language Models, Multi-Agent Systems, HR Software, AI Platforms, Virtual Agents, Zendesk, DocuSign, Workday - **Published:** August 18, 2026 - **Apply:** https://job-boards.greenhouse.io/twilio/jobs/7918885 ## About the Role Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!, * 7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech) * Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems * Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy * Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI * Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions * Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment * Demonstrated success delivering measurable business impact through product innovation and operational efficiency * Bachelor's degree or equivalent experience, * Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems * Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems * Familiarity with sales methodologies (MEDDPICC, etc.), support best practices (ITIL), operational excellence frameworks, finance best practices (financial close, procurement, FP&A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration) * Background in building internal tools, operational dashboards, or productivity platforms for business functions * Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems * Track record of driving adoption of new products across large, distributed teams ## Description We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio. Join us as our next Staff Product Manager - Enterprise AI on Twilio's Enterprise AI team. About the job Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM corporate functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. As Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio works across Sales, Support, Operations, Finance, Legal, and HR - from sales productivity and customer support efficiency to financial operations, legal contract management, and HR processes. You will be responsible for understanding the unique workflows, pain points, and opportunities across these diverse business functions, then designing and delivering AI-powered products that drive measurable business impact. This includes everything from AI assistants that help sales teams close deals faster, to support agents that deflect cases and accelerate resolution, to compliance tools that automate manual investigations, to financial automation that streamlines invoice processing, to legal tools that accelerate contract review, and HR agents that streamline recruiting and onboarding. You'll work closely with GTM and Corporate Function leaders, operations teams, engineering, data science, and AI/ML teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform. Responsibilities As a Staff Product Manager, you will: Product Strategy & Roadmap * Define and execute the product roadmap for Enterprise AI spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements. * Lead cross-functional product development across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy. GTM AI Capabilities * Build AI-powered solutions across Sales, Support, and Operations functions that drive measurable GTM improvements. This includes sales productivity tools (intelligent account insights, opportunity management, propensity-to-buy signals, automated CRM workflows), support automation (case deflection, intelligent triage, agent assistance, knowledge retrieval), and compliance/risk operations (automated user vetting, fraud detection, compliance investigation dashboards, workflow orchestration for onboarding and audits). Corporate Functions AI Capabilities * Build AI-powered solutions across Finance, Legal, and HR functions that transform operational efficiency. This includes financial automation (invoice/billing processing, expense management, automated reconciliation, forecasting and analytics), legal operations (contract review and generation, clause extraction, compliance tracking, risk assessment tools), and HR productivity (recruiting automation, candidate screening, onboarding workflows, employee self-service, benefits administration). Platform Integration & Execution * Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each business function. * Integrate with enterprise systems including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms (Sift, etc.), contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences. * Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all use cases. Stakeholder Management & Adoption * Collaborate with business leaders across GTM and Corporate Functions to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps. * Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences. * Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products., This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings., LinkedIn Twitter Glassdoor Indeed Twilio Blog Conference or Event Content (e.g. videos, ads, billboards etc) Other Please click all that apply Are you legally authorized to work in the United States?* Select... Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?* Select... Please indicate whether you are either a citizen or resident of any of the following countries: Cuba, Iran, North Korea, Syria or Crimea Region of Ukraine. * Select... By clicking the "Acknowledge" button, you acknowledge that Twilio processes data in accordance with the Twilio Applicant Privacy Policy. * Acknowledge Twilio Applicant Privacy Policy By checking this box, I confirm I have read, reviewed and understood the guidelines outlined in the Candidate AI Responsible Use Policy. I affirm that all the information and materials I submit throughout my application and candidacy will reflect my own work and experience. * Acknowledge Candidate AI Responsible Use Policy ## About Twilio **Industries:** Sales and Marketing, Telecommunications [Company profile](https://www.wearedevelopers.com/companies/3850-twilio) ### More Jobs at Twilio - [Artificial Intelligence (AI)](https://www.wearedevelopers.com/jobs/ext/2625919-artificial-intelligence-ai) - [Security Engineer, Incident Response](https://www.wearedevelopers.com/jobs/ext/2301603-security-engineer-incident-response) - [Software Engineer](https://www.wearedevelopers.com/jobs/ext/2294579-software-engineer) - [Staff Enterprise Security Engineer, AI Security](https://www.wearedevelopers.com/jobs/ext/2561130-staff-enterprise-security-engineer-ai-security) - [Staff Enterprise Security Engineer, AI Security](https://www.wearedevelopers.com/jobs/ext/2266284-staff-enterprise-security-engineer-ai-security) ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [API‑First: How Twilio Designs for Developers - Justin Kitagawa (Twilio)](https://www.wearedevelopers.com/videos/1801-api-first-how-twilio-designs-for-developers-justin-kitagawa-twilio) - [Teaching APIs Beyond the Docs - Alex Goldman](https://www.wearedevelopers.com/videos/1899-teaching-apis-beyond-the-docs-alex-goldman) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)