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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Lauren's Institute for Education - **Location:** Gilbert, AZ, United States - **Salary:** $34,000.0 - $40,000.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Desktop Services, Topdesk, Software Engineering, Data Logging, Computer Equipment, Information Technology, Interactive Whiteboards, Workday, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8f8719aa36cd7e7d ## About the Role * Basic understanding of computer systems, mobile devices, and other technology products. * Ability to diagnose and resolve basic technical issues. * Strong problem-solving and communication skills, both written and verbal. * Comfortable walking across a large campus environment independently with minimal supervision, including visiting users at their location and transporting equipment. * Ability to provide step-by-step technical assistance to non-technical users. * A genuinely personable and approachable demeanor is a must - this role works closely with staff daily, and being friendly, patient, and easy to talk to is just as important as technical skill. Preferred Qualifications: * Demonstrated experience with Microsoft Office 365 administration. * A diploma or degree in Computer Science, Information Technology, or a related field. * Familiarity with remote desktop applications and help desk software. * Experience supporting users in an educational or school environment. * Any prior customer-facing or service role - even outside of IT demonstrates the ability to work well with people and handle requests professionally. * Exposure to basic networking concepts, device imaging, or IT asset management. ## Description This is an entry-level position and is intentionally designed as such - we are not looking for someone who already has all the answers, we are looking for someone eager to learn, grow, and build a career in IT. Lauren's Institute for Education is committed to investing in this person through hands-on experience, mentorship, and real-world problem-solving that will serve as a strong foundation for a long-term career in technology. The ideal candidate will provide first-level technical support to staff, ensuring the smooth operation of computer systems and resolving issues promptly. This role requires strong problem-solving skills, a passion for technology, and a warm, personable attitude. Given that this position regularly interacts with staff and operates within a student community, being approachable, patient, and easy to work with is essential - not just preferred. A key aspect of this role is providing on-site support by walking to users across our 10-acre campus - classrooms, offices, and other campus locations - picking up hardware that requires repair or configuration, and returning equipment promptly once work is completed., * Serve as the first point of contact for staff seeking technical assistance via phone, email, or in person, including walking directly to users anywhere on the 10-acre campus to resolve issues on-site. * Diagnose and resolve hardware and software issues, including problems related to printers, computers, iPads, two-way radios, and interactive whiteboards. * Pick up hardware from users that requires repair or configuration and return it promptly once complete, logging all pick-up and drop-off activity in the ticketing system. * Assist with the installation, configuration, and updating of computer hardware, software, and peripheral equipment. * Perform routine maintenance tasks, including hardware audits, AV equipment setup, and ensuring all devices are in good working condition. * Maintain an inventory of all equipment, software, and software licenses; create and maintain user accounts and email distribution groups. * Record, track, and document all help desk requests using the ticketing system, escalating issues to the appropriate level of support when necessary. * Assist in the development of training materials and conduct briefings or demonstrations to help users improve system productivity., This position requires a combination of routine administrative activity and occasional physical tasks. Employees must be able to: * Frequently walk across a 10-acre campus throughout the workday. * Climb ladders and stairs, access ceilings, work under desks, and perform work outdoors. * Lift and move up to 50 pounds when transporting computers, monitors, peripherals, and other IT equipment. * Push or move items up to 50 pounds, such as equipment carts, furniture, or supplies. * Maintain adequate vision (close, distance, and peripheral) to complete job-related tasks safely and effectively. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)