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# IT-Administrator Servicedesk

- **Company:** Cteam
- **Location:** Berlin, Germany
- **Contract:** Permanent contract
- **Skills:** Network Topologies, Virtual Private Networks (VPN), Systems Integration, Enterprise Software Applications, Peripherals, Firewalls (Computer Science), Vmware
- **Published:** August 18, 2026
- **Apply:** https://www.stepstone.de/stellenangebote--IT-Administrator-Servicedesk-m-w-d-Berlin-Ummendorf-Siegburg-Leiferde-Borken-Leipzig-Cteam-SE--14402596-inline.html

## About the Role

* Abgeschlossene Ausbildung zum Fachinformatiker für Systemintegration (m/w/d) oder eine vergleichbare IT-Ausbildung
 * Gute Kenntnisse im Microsoft-Produktumfeld
 * Technisches Verständnis für Hardwarekomponenten, Peripherie, Netzwerktopologien, Firewall/VPN sowie in der Konfiguration virtueller Umgebungen mit VMware
 * Hohe Kunden- und Serviceorientierung sowie Teamfähigkeit
 * Reisebereitschaft im Rahmen deiner Tätigkeit
 * Sehr gute Deutschkenntnisse und Führerschein Klasse B.

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## Description

* Analyse, Klassifizierung und Dokumentation eingehender Anfragen im Ticketsystem
 * Selbstständige Bearbeitung von Supportfällen im 1st- und 2nd-Level-Support - per Remote, Telefon oder vor Ort
 * Zeitnahe, qualifizierte und fachbezogene Weiterleitung an den 3rd-Level-Support
 * Erstellung und Pflege ;eines Knowledge-Base-Managements
 * Installation, Konfiguration und Pflege von Standardsoftware, Softwarepaketen, Clients und ;mobilen Endgeräten

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