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# Technical Service Specialist

- **Company:** EVR Network Solutions Ltd.
- **Location:** Cambridge, UK
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Desktop Computing, Issue Tracking Systems, Network Connections, Network Service, Computer Network Operations, Software Troubleshooting
- **Published:** August 27, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=41112f4e0993d724

## About the Role

* Experience in IT support, technical services, networking, help desk, customer support, or a related area
 * General understanding of computers, software, and network connectivity
 * Strong troubleshooting and problem-solving skills
 * Clear and professional communication
 * Comfortable using ticketing systems and standard workplace technology
 * Ability to organise multiple requests and priorities
 * Customer-focused and collaborative approach
 * Specific vendor certifications are not required
 * Technical qualifications or equivalent practical experience will be considered

## Description

EVR Network Solutions Ltd. is seeking a Technical Service Specialist to support customers and internal users with day-to-day technology and network service needs. This role combines technical troubleshooting with customer support, offering the opportunity to work across a variety of service requests while building broader experience in IT and network operations.

What You'll Do:

 * Respond to technical support requests and investigate reported issues
 * Troubleshoot common hardware, software, connectivity, and network problems
 * Guide users through practical steps to resolve technical queries
 * Escalate more complex incidents to the appropriate technical teams
 * Track service requests and maintain clear records of actions taken
 * Assist with user access, system setup, and routine configuration requests
 * Coordinate with colleagues when issues involve multiple systems or services
 * Provide updates to users while requests are being investigated
 * Document recurring solutions to support faster future resolution
 * Contribute to service improvements based on common support trends