> Markdown version of [/jobs/ext/2409726-management-consultant-consultant-customer-experience-design](https://www.wearedevelopers.com/jobs/ext/2409726-management-consultant-consultant-customer-experience-design). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Management Consultant - Consultant - Customer Experience Design - **Company:** Moorhouse Consulting - **Location:** London, UK - **Experience:** Experienced - **Salary:** £60,150.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Service Design - **Published:** August 27, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=67c6c81a03f3b9d5 ## About the Role Potential is what excites us so we are keen to hear from people who want to build on their experience in an organisation that invests in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. You will have opportunities to contribute to and shape how we run the business, and in doing so will have experiences that will undoubtedly contribute to your accelerated growth and development. We are looking for curious and creative problem-solvers who are passionate about designing customer and human-centred experiences., * 2+ years' consulting experience, or 4+ years in industry with a track record of supporting or delivering customer experience, service design or customer-centric transformation projects * Enthusiasm for human-centred design - with a genuine interest in understanding people's needs, behaviours and motivations to shape better services and experiences. * Experience supporting the design and delivery of customer experience projects, which may include journey mapping, service blueprinting, qualitative and quantitative research and customer/user segmentation. * An analytical mindset, with the ability to conduct qualitative and quantitative analysis to identify customer needs and pain points and generate insight. * Strong interpersonal and communication skills, with an ability to build trust * Commercial awareness and experience contributing to business development, which could include proposal development, bid writing, identifying opportunities, or helping shape client conversations * Experience delivering customer-centric Operating Model and / or Strategy work be advantageous but not essential. * Strong interest in digital trends, AI and emerging developments. We're open to candidates with cross-sector experience who bring curiosity, sound judgement and the ability to adapt to new client contexts. You will also have opportunities to contribute to the growth of our Customer Experience offering, including bids and propositions, and support internal initiatives that strengthen our culture, ways of working and impact. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) - [GenAI after the Hype: Transforming Organizations with GenAI-based Agents](https://www.wearedevelopers.com/videos/1099-genai-after-the-hype-transforming-organizations-with-genai-based-agents) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)