> Markdown version of [/jobs/ext/241036-it-operations-analyst-iii-us](https://www.wearedevelopers.com/jobs/ext/241036-it-operations-analyst-iii-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Analyst III (US) - **Company:** TD Bank, Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $56,680.0 - $86,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Software Deployment, Wi-Fi Technology, Peripherals, Microsoft InTune, Servicenow - **Published:** May 19, 2026 - **Apply:** https://www.juju.com/job/00000000g0x27h ## About the Role + Support and troubleshoot Microsoft Office Suite applications and Windows operating systems. + Maintain working knowledge of workstation drivers, configurations, and associated support tools. + Prior experience in a technology service desk or desk side support environment preferred. + Strong troubleshooting and problem-solving skills with the ability to diagnose issues across hardware, software, and network components + Knowledge of enterprise tools such as Active Directory, SCCM/Intune, and remote support utilities. + Experience with device imaging, provisioning, and deployment process + Understanding of basic networking concepts (e.g., VPN, Wi-Fi connectivity, IP configuration). + Ability to manage and prioritize multiple support requests in a fast-paced environment. + Excellent customer service and communication skills, with the ability to translate technical concepts for non-technical users. + Familiarity with incident, request, and asset management. Knowlage of Service now is an asset + Experience supporting peripherals such as docking stations, monitors, printers, and mobile devices. + Strong documentation skills, including maintaining accurate ticket updates and knowledge base articles. + Commitment to continuous improvement and adoption of new tools, processes, and technologies., + Undergraduate degree or Technical Certificate + 2-3 years relevant experience ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)