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# IT Service Level Desk Support

- **Company:** Randstad UK
- **Location:** York, UK
- **Salary:** £30,514.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Cloud Computing, LiveChat, Microsoft Software
- **Published:** August 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-service-level-desk-support/57210949

## About the Role

* Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment.
 * Excellent customer service skills with the ability to communicate technical information to non-technical users.
 * Strong verbal and written communication skills.
 * Experience troubleshooting common hardware, software, and user access issues.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong problem-solving skills and a proactive approach to issue resolution.
 * High levels of accuracy, attention to detail, and reliability.

## Description

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests while delivering an excellent customer experience.

The role offers the opportunity to further develop your technical skills within a large enterprise environment and gain exposure to a broad range of technologies, systems, and support processes.

A Bit About the Job

At Aviva, we're committed to providing a first-class service. We think, talk and act "customer", not tickets.

As an IT Customer Service Analyst, you will:

 * Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service channels.
 * Diagnose, troubleshoot and resolve a wide range of IT incidents and service requests, escalating where appropriate.
 * Remotely connect to user devices to investigate issues and implement fixes.
 * Support a variety of technologies including Windows operating systems, Microsoft applications, cloud-based solutions, mobile devices, and hardware.
 * Follow established support procedures and knowledge articles while applying logical problem-solving skills to more complex issues.
 * Accurately record, manage and update incidents through the IT Service Management system.
 * Work within agreed service levels and performance targets, ensuring timely resolution of issues.
 * Collaborate with colleagues across the wider IT function to deliver excellent customer outcomes.
 * Maintain a high level of attention to detail, reliability and professionalism in all interactions.


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