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# IT Support Administrator

- **Company:** Orchard professional Solutions Ltd
- **Location:** Melksham, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Hyper-V, Network Protocols, Cloud Services, Information Technology, Server Operating Systems & Platforms
- **Published:** August 19, 2026
- **Apply:** https://www.gradsouthwest.com/jobs/apply/ats-redirect/?id=2934113793-2

## About the Role

+ Experience woking within a IT Service Desk environment
 + Able to demonstrate ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS265 Admin Centre) along with on-premises active directory management
 + Show knowledge of networking protocols and hardware
 + Experience with virtualisation technologies (e.g. Hyper-V)
 + Familiarity with Cloud services (e.g. AWS , Azure)
 + String analytical and problem-solving skills
 + Excellent communication and interpersonal skills, + At least 2 years experience in IT support or similar role
 + Proven proficiency in Windows Desktop and Server operating systems
Desirable Training / Qualifications

 + Qualification / Degree in Information Technology, or a related field
 + CompTIA: A+, Network+ and Security+ Certification
 + Microsoft CertifiedL Windows Fundamentals (MTA)

## Description

Orchard Professional Solutions are working with a local manufacturer, who are looking for a Group IT Support Administrator to join their team on a permanent basis
For this role, we are looking for a self-motivated individual with a passion for technology who can deliver expectational customer service to both colleagues and clients
Key Duties / Responsibilities

 + Ensure the Service Desk is up to date
 + Driving continuous improvement for processes within the service desk
 + Lead weekly Service Desk review meetings to confirm state of all tickets
 + Provide support of hardware, software and network issues
 + Assist users with IT-related problems
 + Answer queries and provide training where necessary
 + Update service desk software to reflect work carried out to keep queries up to date
 + Maintain accurate records of IT assets and users
 + Provide accurate user work instructions and IT technical documentation for incidents, problems and projects completed
 + Perform and monitor updates, backups and preventive maintenance on all IT systems
 + Contribute to the implementation and monitoring of security measures to safeguard organisational data
 + Participate in IT projects, including system upgrades, migrations and installations
 + Work with third-party vendors to ensure a timely resolution of issues


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