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# IT Service Desk Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Linthicum Heights, MD, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Outlook, Issue Tracking Systems, Microsoft Office
- **Published:** May 21, 2026
- **Apply:** https://www.juju.com/job/00000000g19cmo

## About the Role

We are seeking a customer-focused Help Desk Support Specialist to provide front-line technical support and troubleshooting for end users. This role is ideal for someone with strong communication skills, a problem-solving mindset, and experience supporting users in a fast-paced environment., + Minimum of 2 years of phone-based technical support experience

 + Advanced proficiency with Microsoft Word and Outlook, with strong overall Microsoft Office skills

 + Exceptional customer service and communication abilities

 + Strong troubleshooting and analytical skills with a focus on root cause analysis

 + Ability to manage multiple issues simultaneously in a fast-paced environment

Preferred Skills:

 + Experience working in a help desk or IT support environment

 + Familiarity with ticketing systems and service management processes

Key Competencies:

 + Customer-first mindset

 + Strong attention to detail

 + Problem-solving and critical thinking

 + Ability to work independently and as part of a team

## Description

+ Provide phone-based technical support to end users, resolving issues in a timely and professional manner

 + Diagnose and troubleshoot hardware, software, and basic network issues

 + Perform root cause analysis to identify and resolve recurring problems

 + Document incidents, resolutions, and processes within the ticketing system

 + Escalate complex issues to appropriate teams when necessary

 + Maintain high levels of customer satisfaction through clear communication and follow-up


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