> Markdown version of [/jobs/ext/2413154-support-engineer](https://www.wearedevelopers.com/jobs/ext/2413154-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Jobot - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $145,600.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Android Software Development, Macintosh Computers, Apple IOS, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Wi-Fi Technology, Scripting, Microsoft InTune, Information Technology, Atlassian Tools - **Published:** August 12, 2026 - **Apply:** https://www.dice.com/job-detail/97e0c069-8647-46c6-8e4d-23a1b5c1424d ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field. * Minimum of 5 years of experience in technical support, preferably in a consulting role. * Extensive experience in working with the technologies and platforms mentioned above. * Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues. * Excellent communication skills, with the ability to explain complex technical concepts in simple, understandable terms. * Strong customer service skills, with the ability to manage client expectations and ensure high levels of client satisfaction. * Ability to work in a team, and to collaborate effectively with other team members and stakeholders. * Strong knowledge of SLA tracking and management. * Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry. ## Description As a Consulting Level 2/3 Support Engineer, you will be a part of a dynamic team, dedicated to delivering top-notch technical services to our diverse clientele. You will be the go-to expert for resolving complex technical issues, ensuring that our clients can fully leverage the potential of their IT infrastructure. This position offers an excellent opportunity to work with a wide range of technologies and platforms, and to contribute to the success of our clients' businesses., * Provide Level 2/3 technical support to our clients, resolving complex issues related to various technologies including MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment, and others. * Troubleshoot and resolve issues related to iOS, Android, Wi-Fi, VPN, DNS, DHCP, audio-visual systems, scripting, Meraki, Atlassian, and other platforms. * Track and manage SLAs, ensuring that all issues are resolved within the agreed timelines, and that client satisfaction is maintained at high levels. * Participate in the deployment of new systems and technologies, and contribute to the decommissioning of old ones. * Collaborate with other team members and stakeholders, sharing your knowledge and learning from others, to ensure that the team's skills and capabilities are continually enhanced. * Stay updated with the latest trends and developments in the tech services industry, and leverage this knowledge to improve our services and solutions. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)