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# Technical Support Assistant

- **Company:** Massachusetts Municipal Association, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $60,840.0 - $76,050.0
- **Contract:** Permanent contract
- **Skills:** Apple Remote Desktop, Apple Mac Systems, Network Troubleshooting, Microsoft Office, Salesforce.Com, Microsoft SharePoint, TeamViewer, Okta, Information Technology, Casper Suite, Gsuite
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=df6b2a5af106b518

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, Qualifications: Bachelor's degree in computer science or a related field. A minimum of 2 years of professional experience in IT support, help desk, or a similar technical role. Must be comfortable working across and with multiple senior executives and stakeholders.

Experience with macOS and Windows administration; knowledge of Microsoft Office (desktop), Google Workspace, Zoom Workplace, SharePoint, Salesforce, TeamViewer, Apple Remote Desktop, Okta Identity, and ThreatLocker. Knowledge of Freshservice or other ITSM systems. Jamf Pro or similar MDM experience. Strong customer service and troubleshooting skills and ability to take initiative. Ability to prioritize tasks in a fast-paced environment and remain calm under pressure.

## Description

About the position: Under the direction of the Assistant Director of Operations, the IT Technical Support Assistant will be the problem solver for technology and be the first line of defense for technology needs. This position will troubleshoot hardware, software, and network issues, ensuring our employees can work efficiently and without disruption. It will provide hands-on support for technology equipment as well as assist with system installations, upgrades, and security updates.


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