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# Desktop Support Technician_Phoenix

- **Company:** Gr8ttek, LLC
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** IMac, User Environment Management, Tablet Computers, Laptops
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60a89961f3bf4f2c

## About the Role

Do you have experience in Printer (troubleshooting support)?, The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!, * Maintain all required OEM Certifications as directed by Management

 * 3+ years experience relevant software and hardware systems
 * Understanding of ITIL methodologies
 * A+ certification is desired

## Description

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment., * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

 * 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
 * Perform all assigned desk-side support activities
 * Display outstanding technical and professional services skills at all times
 * Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
 * Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
 * Understands and follows all documented service operations policies and procedures.


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