> Markdown version of [/jobs/ext/241397-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/241397-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Ovation Workplace Services Inc. - **Location:** New York, NY, United States - **Salary:** $35,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Data Centers, Networking Hardware, Microsoft Office, Networking Basics, Software Deployment, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0883da401780a931 ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities., * Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. * Experience with MAC and Windows hardware replacements * Demonstrated experience supporting Windows-based. JAMF, MAC OS environments, including Windows 10 and/or Windows 11. Certifications (Preferred) * CompTIA A+ certification or equivalent vendor-neutral credential. * Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Proficiency in Windows operating systems, MAC OS, Jamf, Intune, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. * Experience with PC and laptop hardware installation, configuration, and troubleshooting. * Familiarity with enterprise antivirus and endpoint protection solutions. * Experience with helpdesk ticketing systems and IT service management practices. * Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. * Familiarity with enterprise encryption solutions and Windows device management via Active Directory. * Strong analytical, problem-solving, and technical troubleshooting abilities. * Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. * Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. * Demonstrated commitment to delivering high-quality customer service to internal stakeholders. * Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. * Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. * Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. * Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. * May require bending, kneeling, or crouching to install or service equipment. * Work is performed primarily in a standard office or data center environment with moderate noise levels. ## Description Seeking a Field Support Engineer for a hybrid role combining endpoint engineering and hands-on IT support across Windows and Mac environments. The role also involves providing on-site hardware/software support, handling Tier 2/3 technical escalations, and maintaining office IT infrastructure such as AV systems, printers, and networking equipment. Experience with JAMF is an added advantage., We are seeking a versatile and highly skilled Field Support Engineer capable of working with Windows and Mac Hardware to join our NYC team. This is a unique hybrid role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk-side hardware and software support to local users. Knowledge on JAMF will be a plus. * MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching. * Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks. * Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding. * Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk. * Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)