> Markdown version of [/jobs/ext/241447-it-support-engineer-l2-desktop-engineer-3-yrs-exp-req](https://www.wearedevelopers.com/jobs/ext/241447-it-support-engineer-l2-desktop-engineer-3-yrs-exp-req). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer L2/Desktop Engineer - (3+ yrs Exp Req) - **Company:** Hodgson Consulting and Solutions - **Location:** Buffalo Grove, IL, United States - **Experience:** Experienced - **Salary:** $58,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Network Troubleshooting, Microsoft Software, Windows Desktop, Computer Equipment, Cisco - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5deb6ebded178944 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * A people-first IT pro with a minimum of 3 years of IT Support experience, (MSP experience a plus) * A proven problem solver with a strong track record of customer satisfaction * Confident troubleshooting Windows, Microsoft 365, and core business applications * Experienced with operating systems, business applications, printing systems, and networks * Certified in CompTIA A+, Network+, Security+ and/or Microsoft or Cisco certifications * A great communicator with a "desk-side manner" that puts clients at ease * Calm under pressure, able to juggle multiple client needs without breaking a sweat * Someone who thrives in a fast-paced, NO DRAMA environment * Detail-oriented, systematic, and hungry to learn and grow * Physically able to lift and transport up to 50 lbs. of computer equipment, Valid driver's license & proof of insurance required (some onsite travel) Ability to work after hours when needed If you're excited about working for a growing company where your contributions truly matter, apply today!, * IT Support: 3 years (Required) License/Certification: * Driver's License (Required) ## Description Are you an IT professional who thrives on helping people, not just closing tickets? Do you believe that fixing a problem is only half the job-the other half is making sure the client is absolutely thrilled with the service they receive? If so, keep reading… At Hodgson Consulting & Solutions, we don't just track ticket stats-we measure success by customer satisfaction. We're looking for a customer-focused, resourceful, and personable IT Support Engineer to provide onsite and remote support to our clients. If you love solving problems, making tech less frustrating for users, and delivering service that makes people say "Wow!"-we want you on our team. *This is an in-office position based in Buffalo Grove, IL, with travel to client sites as needed. We're looking for someone who enjoys collaborating in person, bouncing ideas off colleagues, and engaging directly with clients., * Providing exceptional onsite and remote IT support for clients * Troubleshooting and resolving hardware, software, and network issues * Communicating clearly with non-technical users to ensure they feel supported, not just "fixed" * Installing, moving, and setting up computer equipment, including occasionally lifting and transporting up to 50 lbs. * Staying ahead of the game by learning new tech and improving your skills (we invest in YOU!) * Collaborating with a team that values your input, ideas, and expertise, * What certifications have you completed (e.g. CompTIA, Microsoft, Cisco, etc.)? ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)