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# Senior People Advisory & Service Solution Specialist

- **Company:** A2Dominion Group
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £43,327.0 - £46,500.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Knowledge Management, SuccessFactors, Microsoft Power Automate, Servicenow
- **Published:** August 12, 2026
- **Apply:** https://careers.a2dominiongroup.co.uk/members/?j=164&ATSI=a2dominion&jobboard=Professional+Passport&c=vacancyposter

## About the Role

audiencesAbility to review query trends or data to identify risks and improvement opportunitiesExperience designing, developing and maintaining HR knowledge content and guidance frameworks, including SOPs, knowledge articles, decision trees, manager guidance and self-service resources.Strong understanding of employment legislation, policy application and risk management within a non-complex employee relations and advisory environment.Experience implementing, enhancing or administering digital HR solutions, knowledge management systems or self-service tools (e.g. ServiceNow, SAP SuccessFactors, Microsoft Copilot or equivalent technologies).DesirableCIPD Level 7 (or working towards)Experience of working in a high-volume, service-led People/HR environmentExperience of quality assurance, audit, or service improvement within a People/HR functionExperience developing AI-enabled knowledge content, chatbot solutions or Copilot-based self-service resources., Experience working

## Description

access to HR guidance in conjunction with IT team.Ensure consistent, high-quality advice delivery through quality standards, QA activity and use of data insights to identify risks, capability gaps and opportunities for improvement.Build team capability through training, coaching and targeted development to enhance confidence and expertise.Enable manager self-service by developing effective tools and guidance, promoting digital solutions (e.g. Copilot, ServiceNow) and reducing reliance on manual support. Continuously improve self-service resources to ensure managers can easily access accurate HR guidance, processes and documentation.Collaborate with Business Partners and People Services to align on policy interpretation and provide feedback to drive continuous improvement.Ensure governance, risk and compliance by aligning advice with policy and legislation, supporting early escalation of risks, and maintaining robust documentation and audit readiness.Partner with Digital, Internal
Communications and People teams to improve how HR information is structured, accessed and consumed through self-service and AI-enabled solutions, supporting the implementation and continuous improvement of digital HR tools, including Copilot-enabled and AI-driven resources.About youCIPD Level 5 (or equivalent experience)Significant experience providing Tier 1 and Tier 2 HR advice to managers and employees within a shared services, advisory, operations or business partnering environment.Experience supporting digital transformation, service improvement or process redesign initiatives within an HR or People function.Strong working knowledge of People policies, procedures and UK employment legislation, with demonstrable experience applying these in a Tier 1 and Tier 2 HR advisory environment.Experience of coaching, training or upskilling colleagues to build capabilityStrong communication skills, with the, ability to simplify complex information for different