> Markdown version of [/jobs/ext/2415114-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2415114-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Castle Employment Group - **Location:** Nether Poppleton, UK - **Salary:** £27,500.0 - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Business Systems, Computer Maintenance, Desktop Computing, Networking Hardware, Network Troubleshooting, Remote Desktop Services, Information Technology, Laptops, User Accounts - **Published:** August 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=52dfd95317f18487 ## About the Role We're looking for someone with a genuine passion for technology who enjoys helping people and wants to continue building a career within IT. Essential Skills & Experience * Previous experience within an IT Support or Service Desk environment. * Strong knowledge of Windows operating systems. * Experience supporting Mac OS devices. * Excellent communication and customer service skills. * Highly organised with the ability to prioritise workloads effectively. * Strong troubleshooting and problem-solving ability. * Able to research technical issues independently and recommend solutions. * Full UK driving licence. Desirable * Knowledge of Unix/Linux. * Experience working with ticket management systems. * Experience supporting users within a commercial environment. ## Description An exciting opportunity has arisen for an IT Support Technician to join a team of a well-established organisation based in York. Working within a collaborative IT team, you'll enjoy a varied role supporting users across the business whilst gaining exposure to a broad range of technologies, systems and projects. This position offers genuine variety and would suit someone who enjoys problem solving, delivering excellent customer service and developing their technical skills. If you're looking for a role where you can make a real impact rather than simply providing basic IT support, this could be an excellent next step. The Role As the IT Support Technician, you'll provide first and second line IT support across the business, ensuring users receive a professional, responsive and customer-focused service. Alongside day-to-day support, you'll have the opportunity to become involved in infrastructure, hardware, procurement, testing and continuous improvement projects. The role is primarily based at the York Head Office, with occasional travel to the organisation's Slough and Livingston sites to help ensure systems remain up to date and operating effectively., * Capture, manage and resolve IT support tickets. * Provide first and second line support to internal users. * Deliver support via telephone, remote desktop and face-to-face. * Troubleshoot hardware, software and network issues. * Install, configure and maintain desktops, laptops and peripheral devices. * Carry out hardware maintenance, upgrades and fault diagnosis. * Assist with maintaining IT infrastructure and network equipment. * Manage user accounts across multiple business systems. * Research, source and order IT hardware and equipment. * Coordinate the delivery and collection of IT equipment and supplies across departments. * Support QA testing of new systems and software releases. * Assist with ongoing IT improvement and digital projects. * Maintain accurate documentation and asset records. ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)