> Markdown version of [/jobs/ext/2415122-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2415122-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Pure Resourcing Solutions - **Location:** Norwich, UK - **Salary:** £33,280.0 - £35,360.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Servers, Microsoft Software, Networking Basics, Azure Active Directory, Microsoft SharePoint, Data Logging, Connectivity Problems, Office365, Microsoft InTune, Laptops, Windows Client, User Accounts - **Published:** August 21, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-technician/57263333 ## About the Role * Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd line * Solid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and Intune * Experience supporting and troubleshooting hardware, software and basic networking issues * Good understanding of user account administration and device management in a Microsoft environment * Strong communication skills, with the ability to explain technical issues clearly to non technical users * A methodical, organised approach with good attention to detail * Able to work on site in Norwich for the full duration of the contract * Immediately available or on short notice is preferred, given the temporary nature of the role ## Description We're recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune. This is a great opportunity for someone who enjoys varied day to day support work and wants to build on their experience in a modern, cloud based Microsoft environment., * Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system * Escalate and work on 2nd line issues where required, including more complex troubleshooting * Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune * Build, configure and deploy laptops and desktops, including imaging and application installs * Support Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive * Assist with device enrolment, compliance policies and mobile device management through Intune * Troubleshoot hardware, software and network connectivity issues * Maintain accurate records of incidents, requests and resolutions within the service desk system * Support onboarding and offboarding processes for staff, including account and device setup * Contribute to documentation of processes and known issues for the wider IT team, This is a temporary assignment offering an immediate start for the right candidate, with the possibility of extension beyond the initial 3 month term depending on business needs. It's a good opportunity to gain further exposure to Azure and Intune within a live, on site support environment. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)