> Markdown version of [/jobs/ext/241545-desktop-support-technician-tier-1-full-time-on-site](https://www.wearedevelopers.com/jobs/ext/241545-desktop-support-technician-tier-1-full-time-on-site). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician Tier 1 Full-Time · On-Site - **Company:** Grapevine MSP Technology Services - **Location:** Bakersfield, CA, United States - **Salary:** $43,680.0 - $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Issue Tracking Systems, IP Addressing, Microsoft Office, Networking Basics, Remote Service Software, TeamViewer, Wide Area Networks, Laptops, User Administration, Comptia IT Fundamentals (ITF+) - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=456828fa83b6671a ## About the Role Do you have experience in Windows?, This is an excellent opportunity for a motivated, tech-savvy individual looking to launch or grow their IT career within a fast-paced, client-focused MSP environment., Basic understanding of Windows operating systems (Windows 10/11 preferred). * Familiarity with common office hardware - desktops, laptops, printers, and scanners. * Understanding Office 365 and the Microsoft Office Suite. * Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals). * Strong communication and customer service skills - you'll be client-facing daily. * Ability to follow documented procedures and escalate issues appropriately. * Organized, detail-oriented, and able to manage multiple open tickets at once. * Eagerness to learn and a proactive, problem-solving attitude. Preferred * Any prior experience in a help desk, desktop support, or IT support role (even internships or volunteer work counts). * Familiarity with Active Directory and basic user account management. * Exposure to remote support tools (e.g., ConnectWise, TeamViewer, or similar). * Basic understanding of antivirus and endpoint security concepts. * MSP experience is a strong plus - but not required. * Relevant certifications (CompTIA IT Fundamentals, A+, or similar) are a bonus. ## Description This is a full-time, on-site position based at our Bakersfield, CA office. As a Tier 1 technician, you will be the first point of contact for client technical issues - triaging, resolving, and escalating support requests with professionalism and efficiency. You'll work alongside a high-performing engineering team and gain hands-on exposure to a wide range of technologies and client environments., * First-Line Support: Serve as the first point of contact for end-user technical issues via phone, email, and ticketing system. * Troubleshooting: Diagnose and resolve hardware, software, and basic network connectivity issues in a timely manner. * Ticket Management: Log, prioritize, and track all support requests accurately in the ticketing system. * Escalation: Identify issues beyond the Tier 1 scope and escalate to Tier 2 or senior engineers with thorough documentation. * Routine Maintenance: Assist with scheduled maintenance tasks, including updates, patches, and basic health checks. * User Support & Training: Help end users navigate systems, applications, and IT policies with patience and clarity. * Documentation: Maintain accurate records of incidents, resolutions, and procedures to support team knowledge sharing. * Security Awareness: Follow IT security policies and help enforce endpoint security best practices. * Team Collaboration: Work with Tier 2 technicians and the broader engineering team to ensure seamless client support. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)