> Markdown version of [/jobs/ext/2415812-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2415812-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Spokane, WA, United States - **Experience:** Experienced - **Salary:** $56,160.0 - $66,560.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Azure Active Directory, Office365, Microsoft InTune, SAP MDG, Zendesk, User Accounts - **Published:** August 21, 2026 - **Apply:** https://www.dice.com/job-detail/bd39694c-5dad-4f81-b1eb-053304d1ef4e ## About the Role * 3+ years of hands-on IT, help desk, desktop support, or technical support experience. * Strong experience supporting Windows OS. * Hands-on experience with Microsoft Intune for device deployment and management. * Experience administering Active Directory and/or Microsoft Entra ID. * Experience supporting Microsoft 365 applications and users. * Experience working with Mobile Device Management (MDM) solutions. * Experience with user account administration, permissions, device deployment, and end-user troubleshooting. * Experience working within a ticketing environment such as Zendesk. * Ability to provide hands-on, onsite technical support in a fast-paced environment. Nice-to-Have Experience * Experience supporting iOS devices. * Audio/Visual support experience with Zoom and Microsoft Teams. * Experience deploying or supporting conference room technology, including Meeting Owl and Neat Bar., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Robert Half is seeking an Help Desk Technician to support a client in the social services industry in Spokane, Washington. This role will provide hands-on technical support to internal users and contractors, manage incoming help desk requests, deploy and configure devices, and deliver responsive, white-glove IT support. The ideal candidate has strong experience with Windows environments, Microsoft Intune, Active Directory/Entra ID, Microsoft 365, and device management., * Provide day-to-day technical support for internal employees and contractors across Windows and mobile environments. * Manage the Zendesk ticket queue, including triaging, troubleshooting, documenting, resolving, and escalating technical issues as needed. * Support approximately 20-30 tickets per day while helping maintain established service-level and ticket queue goals. * Administer user accounts, access, permissions, and related requests through Active Directory/Entra ID and Microsoft 365. * Configure, deploy, and troubleshoot computers and mobile devices using Microsoft Intune and MDM tools. * Assist contractors and users with obtaining appropriate access to required systems and applications. * Maintain accurate device inventory and support IT asset management and equipment lifecycle activities. * Provide hands-on onsite support through regular walk-arounds, proactively identifying and resolving end-user technology issues. * Troubleshoot Windows and iOS devices, Microsoft 365 applications, connectivity issues, and other common end-user technology problems. * Assist with Zoom and Microsoft Teams support, including conference room technology such as Meeting Owl and Neat Bar. * Support ongoing IT initiatives and projects within established security and network environments. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)