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# Desktop Support

- **Company:** The Bank of New York Mellon Corporation
- **Location:** Lake Mary, FL, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, System Center Configuration Manager, Remote Access Technology, Software Troubleshooting, Peripherals
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9dc1426422b286c1

## About the Role

* 3-5 years of desktop support experience (Level 2 preferred)
 * Strong experience with Windows/Microsoft and Mac environments
 * Hands-on experience with SCCM, Active Directory, and remote access tools
 * Proven ability to support users in a high-volume, onsite environment

Preferred Experience:

 * Experience in large enterprise environments (thousands of users)
 * Experience supporting high onboarding/offboarding volumes
 * Proactive mindset with strong communication and ability to learn quickly

## Description

We are seeking a Desktop Support Analyst to provide hands-on Level 2 technical support in a large-scale enterprise environment based in Lake Mary, FL (600 Colonial Center Parkway). This onsite role supports 3,000 users through a Tech Express model and desk-side interaction, focusing on hardware/software troubleshooting, onboarding, and high-volume support operations. Standard hours are Monday-Friday with occasional weekends. Shift is 8-5pm ET; overtime is to be expected., * End User Support: Deliver face-to-face Level 2 support including break/fix, remote access support, and troubleshooting across laptops, tablets, phones, and peripherals

 * Hardware & Systems: Perform imaging, deployment, and maintenance using tools such as SCCM and Active Directory
 * Tech Express & Onboarding: Support new hires (high-volume onboarding) with setup, access, and initial troubleshooting while handling daily walk-up support
 * Project & Team Support: Assist with special projects, user transitions (hires/terminations), and collaborate within a lean team supporting a large user base


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