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# IT Support Specialist

- **Company:** South Dakota State Government
- **Location:** Pierre, SD, United States
- **Salary:** $59,000.0 - $69,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Software Applications, VoIP, Computer Networks, Microsoft Software, Peripherals, Information Technology
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90a608c36ecb705c

## About the Role

* A bachelor's degree or higher in computer science, management information systems, business administration, or a related field;

 * Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance;

 * The ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training;

 * Expertise in using and troubleshooting computers running Microsoft products and Apple iOS devices;

 * The ability to clearly communicate technical solutions and instructions to a non-technical audience both orally and in writing;

 * Willingness and ability to work extra hours during legislative session (employees earn compensation time for extra hours worked);

 * The ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff; and

 * The ability to remain objective and nonpartisan in relations to all legislative matters, maintain confidentiality, and handle politically sensitive work.

## Description

The Legislative Research Council, which is the nonpartisan research and support staff to the South Dakota State Legislature, is accepting applications for a permanent full-time IT Support Specialist . This position will be based in and work from Pierre., Duties and Responsibilities: The IT Support Specialist is the primary IT service desk position of the Legislative Research Council. Significant duties of this position include the following:

 * Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS;

 * Serve as the primary IT point of contact for inquiries and requests for technical assistance, and escalate advanced issues to other IT team members as necessary;

 * Set up, install, configure, and maintain individual workstations, peripherals, components, software, network printers, and VOIP phones;

 * Create and maintain end-user documentation for utilizing hardware and software products, and present training as needed;

 * Track inventory of information technology equipment; and

 * Assist with IT projects as needed.


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