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# IT Support Specialist

- **Company:** Magellan Financial
- **Location:** Topeka, KS, United States
- **Salary:** $40,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Computer Maintenance, Networking Hardware, Networking Basics, Scripting, Peripherals, Information Technology, Windows Client, User Accounts
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a5e42de5101d0254

## About the Role

This is a support-first position, not a dead-end support job. As you demonstrate technical judgment, reliability, and disciplined follow-through, you can earn scoped exposure to Microsoft administration, Entra ID, endpoint management, network equipment, server infrastructure, cloud technologies, and scripting or automation work., * At least one year of practical IT experience in help desk, desktop support, school or campus IT, an MSP, field service, computer repair, military or public-sector IT, or a comparable hands-on environment.

 * Working experience with Windows, Microsoft 365, user accounts, hardware, printers, A/V, basic networking, or similar internal-support technologies.
 * The patience to help a frustrated nontechnical employee without becoming dismissive or defensive.
 * Strong documentation, follow-through, and escalation habits.
 * Technical curiosity paired with the humility to handle imaging, cables, desk setups, account issues, and recurring support works well.
 * A reliable daily commute to our Topeka headquarters and a genuine commitment to working in person.

Certifications are helpful but not required. Home labs, PC builds, networking projects, scripting, and other evidence of hands-on curiosity are valuable when paired with real support judgment.

## Description

Magellan Financial is hiring a full-time, in-office IT Help Desk I for our Topeka headquarters. You will be the hands-on first line of technology support for the people behind our advisor operations, annuity workflows, marketing, recruiting, and events. When an employee loses access, a workstation fails, or a conference room stops cooperating, you will own the problem through resolution., * Troubleshoot Windows 10/11, Microsoft 365, user accounts, PCs, peripherals, printers, basic network issues, and office A/V.

 * Image, deploy, repair, upgrade, and configure workstations and desk technology.
 * Work directly with employees, explain issues in plain language, set realistic expectations, and close the loop after the fix.
 * Document completed work and recurring problems so that the next response is faster and the broader environment improves.
 * Escalate intelligently when access, risk, or complexity exceeds your authority, bringing useful evidence and a clear diagnosis instead of simply forwarding the problem.


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