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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support (In Person) - **Company:** House Inc - **Location:** Maitland, FL, United States - **Experience:** Experienced - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Active Directory, Adobe Creative Cloud, Apple IOS, Microsoft Azure, Health Informatics, Microsoft Online Services, Microsoft Outlook, Collaborative Software, GoToMeeting, Network Troubleshooting, Microsoft OneNote, Microsoft Visio, Microsoft Software, Microsoft PowerPoint, Proprietary Software, Remote Access Technology, Remote Desktop Services, Power BI, Microsoft SharePoint, Microsoft Power Automate, Office365, Microsoft InTune, Usage Tracking, Microsoft Onedrive, Adobe, Unified Endpoint Management, Mobile Data - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e124f2c9793b3414 ## About the Role Do you have experience in iOS?, * 2+ years of experience in IT support or help desk roles. * Strong proficiency in Microsoft 365 and Azure environments. * Experience with iOS device setup and MDM/ADM platforms. * Familiarity with AT&T cellular services and mobile data management. * Excellent communication and customer service skills. * Ability to work independently and manage multiple support requests. * Understanding of healthcare IT systems and HIPAA compliance. ## Description Job Summary: We are seeking a detail-oriented and tech-savvy Help Desk Support Specialist to provide IT support for a medical practice. This role involves supporting a wide range of Microsoft technologies, managing iOS devices for field providers, and ensuring reliable connectivity through AT&T cellular plans. The ideal candidate will have experience in healthcare IT, remote troubleshooting, and mobile device management (MDM/ADM)., * Provide support for end-users via phone, email, chat, and remote desktop tools. * Troubleshoot hardware, software, and network issues across desktop and mobile platforms. * Document and resolve support tickets efficiently. Microsoft Ecosystem Support * Support and maintain the full Microsoft 365 suite: * Word, Excel, PowerPoint, Outlook, OneNote, Teams, SharePoint, OneDrive, Access, Publisher, Visio * Administer and troubleshoot: * Microsoft Azure Active Directory * Microsoft Intune (for MDM/ADM) * Microsoft Defender * Microsoft Endpoint Manager * Windows Admin Center * Exchange Online * Power Automate & Power BI (basic support) * Remote Desktop Services (RDS) Remote Collaboration Tools * Support virtual meetings and remote access using: * GoToMeeting, GoToConnect, GoToResolve Mobile Device & Cellular Support * Configure and manage iOS devices (iPads/iPhones) for providers in the field. * Set up and maintain Apple Device Management (ADM) and Mobile Device Management (MDM) solutions. * Coordinate with AT&T to manage cellular plans, eSIM activations, and data usage for field devices / ipads. Third-Party Software Support * Provide support for Adobe products, including: * Adobe Acrobat Reader, Adobe Sign, Adobe Creative Cloud (as applicable) Compliance & Security * Ensure all systems and practices comply with HIPAA and other healthcare IT regulations. * Maintain security protocols and assist with audits and documentation. ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Discover .NET MAUI](https://www.wearedevelopers.com/videos/700-discover-net-maui) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)