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# IT Maintenance Engineer - Field Based

- **Company:** Flotek
- **Location:** Plymouth, UK
- **Experience:** Experienced
- **Salary:** £32,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Cyber Security, Issue Tracking Systems, Internetworking, Networking Basics, Azure Active Directory, Server Supported Gaming, Virtual Local Area Networks, Windows Desktop, Firewalls (Computer Science), Network Support
- **Published:** August 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5836709530

## About the Role

Essential Skills & Experience:

 * 3+ years in MSP, Infrastructure, IT Support or Field Engineering.
 * Strong Microsoft 365 administration and troubleshooting skills.
 * Windows desktop and server support experience.
 * Knowledge of Active Directory and Microsoft Entra ID.
 * Networking fundamentals including switching, wireless, VLANs and firewalls.
 * Excellent communications and documentation skills.

Desirable Skills:

 * VoIP and hosted telephony experience.
 * Experience with Gamma, CallSwicth, and Teams Voice or similar platforms.
 * Ticketing system experience.
 * Cyber security awareness and best-practice knowledge., Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.

## Description

The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use., * Undertake scheduled maintenance visits to partner sites as required.

 * Provide remote IT and communications support via phone, email and remote tools.
 * Perform infrastructure health checks and preventative maintenance activities.
 * Support Microsoft 365, Windows, networking and end-user technologies.
 * Assist with VoIP, internet connectivity and telephony troubleshooting.
 * Maintain accurate documentation and ticket updates within HaloPSA.
 * Support project delivery, installations and technology refresh programs.
 * Act as Flotek's on-site technical representative and trusted advisor.

Travel Requirements:

 * Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van.
 * Full driving license required.
 * Company van provided for business travel.
 * The van is to be used in line with Flotek company vehicle policies.
 * Occasional overnight stays may be required.