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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support Engineer - **Company:** FIRSTCHOICE SOLUTIONS LLC - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $160,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Continuous Integration, Linux, Distributed Systems, Github, Systems Analysis, Ceph (Software), Pylon Synchronization Software, Large Language Models, Zapier, Containerization, Information Technology, Bare Metal, Docker - **Published:** May 23, 2026 - **Apply:** https://www.careerjet.com/jobad/us7ca27de77850782cea35e8f8d1217bed ## About the Role * 5+ years of experience in Technical Support Engineering or related technical support roles * Experience working within mature support organizations or strong engineering cultures * Experience supporting developer-facing or highly technical products * Proven experience improving or building support processes and workflows * Comfortable working directly with highly technical engineering customers Technical Skills * Strong troubleshooting and systems analysis skills * Experience with GitHub Actions, CI/CD systems, Docker, Linux, or distributed systems * Familiarity with developer infrastructure and engineering workflows * Strong written and verbal communication skills * Ability to thrive in fast-paced startup environments * Self-starter mentality with strong ownership and accountability Nice to Have * Familiarity with AI/LLM tooling such as Claude or MCP * Experience building support automations or AI-assisted workflows * Exposure to bare-metal infrastructure or infrastructure-scale systems Tech Stack Exposure * GitHub Actions * Docker * Linux * Firecracker * Ceph * Slack * Pylon * Distributed systems infrastructure * CI/CD systems * AI/LLM tooling * CLI-based agents ## Description We're hiring a Senior Technical Support Engineer to help build a world-class technical support organization from the ground up at one of the fastest-growing infrastructure startups in the market. This is a highly technical, founding-style support role where you'll work directly with engineering teams using cutting-edge CI infrastructure, diagnose complex production issues, and help establish the operational foundations for a rapidly scaling enterprise support function. You'll collaborate closely with engineering, product, and customers while helping shape processes, tooling, automation, escalation paths, and support standards as the company continues its rapid growth trajectory. This role is ideal for highly technical support engineers who enjoy deep troubleshooting, infrastructure systems, and high-ownership startup environments. About the Company The company is one of the fastest-growing infrastructure startups in the United States, backed by Google Ventures and Y Combinator. The business has grown rapidly, reaching approximately $10M ARR in under two years while nearly tripling revenue since early 2025. The founding team includes infrastructure and distributed systems leaders from companies including Faire, Cockroach Labs, and Zapier. As the company expands into enterprise customers, the support organization is becoming a critical part of the customer experience and long-term platform reliability. What You'll Do Technical Support & Customer Operations * Diagnose and resolve complex technical issues for engineering customers using CI infrastructure * Work directly with customers via Slack and support tooling platforms * Reproduce customer issues and collaborate with engineering teams to drive fixes * Troubleshoot infrastructure, CI/CD, containerization, and distributed systems issues * Support high volumes of technical customer interactions while maintaining strong customer experience Support Infrastructure & Process Building * Build and define support playbooks, escalation paths, SLAs, and operational processes * Establish best practices and standards for the growing support organization * Identify recurring issues and create feedback loops into engineering and product teams * Build automations and leverage AI tooling to improve support scalability and efficiency * Help mentor and support additional support engineers as the team grows, SENIOR TECHNICAL SUPPORT ENGINEER Overview We are seeking a Senior Technical Support Engineer (5+ years' experience) to build a best-in-class technical support function from sc… + 2 days ago + Apply easily ## Related Videos - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)