> Markdown version of [/jobs/ext/2419120-it-support-specialist-job-in-san-francisco](https://www.wearedevelopers.com/jobs/ext/2419120-it-support-specialist-job-in-san-francisco). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist job in San Francisco

- **Company:** FINIX
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Identity and Access Management, Information Technology Operations, Python (Programming Language), Network Security, Network Segmentation, Shell Script, Visual Systems, Okta, Atlassian Tools, Palo Alto Networks, Patch Management, CIS Benchmarks
- **Published:** August 31, 2026
- **Apply:** https://jobs.diversity.com/career/2473027/it-support-specialist-california-ca-san-francisco

## About the Role

* 3-5+ years of IT operations experience in a Mac-first environment
 * Hands-on expertise with Atlassian, Kandji, Okta, and Palo Alto Networks
 * Strong understanding of employee lifecycle processes and their security implications
 * Experience supporting compliance frameworks (SOC 2, ISO 27001, or similar)
 * Comfortable writing shell scripts or Python to automate repetitive tasks
 * Startup or high-growth experience a plus - you're used to building, not just maintaining
 * You take ownership, communicate proactively, and treat internal employees as customers

## Description

We're looking for an IT Support Specialist who thrives at the intersection of security, compliance, and seamless employee experience. You'll own the systems and processes that keep our team productive and our environment secure, from the moment a new hire's MacBook is provisioned to the day a device is retired. You'll be a key player in maintaining our compliance posture while ensuring our tools and infrastructure scale with the company., * Device Lifecycle Management: Own end-to-end Mac device management using Kandji. You will be responsible for provisioning, enrollment, configuration, patch management, and secure decommissioning to ensure every device meets security baselines from day one.

 * Employee Lifecycle: Design and manage onboarding and offboarding workflows, including automated provisioning and deprovisioning of access through Okta so no access lingers when employees transition.
 * Identity & Access Management: Administer Okta SSO, MFA, and lifecycle policies, partnering with HR and Security to enforce least-privilege access controls across SaaS applications and internal systems.
 * IT & Network Security: Manage and maintain Palo Alto Networks firewalls and security policies, monitoring for threats, tuning rules, and upholding network segmentation standards.
 * Compliance & Security: Support SOC 2 or similar audits by maintaining accurate asset inventories, access logs, and evidence of policy enforcement - identifying gaps and driving remediation.
 * AV Support: Manage and maintain conference room audio/visual systems, ensuring reliable video conferencing and collaboration tooling across office environments. Troubleshoot issues quickly and own the relationship with AV vendors and hardware.
 * Tooling & Automation: Continuously improve IT workflows through scripting and automation, reducing manual toil and increasing reliability across device and identity management pipelines.


## Related Videos

- [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner)
- [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does)
- [Solving Architectural Entropy With Runnable Diagrams](https://www.wearedevelopers.com/videos/100144-solving-architectural-entropy-with-runnable-diagrams)
- [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready)
- [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers)
- [Exploring the Potential of Decentraland](https://www.wearedevelopers.com/videos/583-exploring-the-potential-of-decentraland)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)
- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)