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# Network / Systems Technician

- **Company:** CSR Inc.
- **Location:** Williamsport, PA, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Microsoft Desktop Optimization Pack, Issue Tracking Systems, Virtualization Technology, Peripherals, Information Technology, Cisco, Server Operating Systems & Platforms
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf83f769300fb21a

## About the Role

* 2 Years of Technical Support experience preferred
 * Degree in Information Technology or related subject matter preferred
 * CompTIA A+ / Network+ preferred
 * Microsoft or equivalent Industry Certification desired (if not, the commitment and aptitude to obtain within 12 months of employ)
 * Effective troubleshooting and problem-solving skills
 * Working knowledge / experience installing, repairing, and/or supporting: Microsoft Desktop & Server Operating Systems and related hardware, Microsoft Active Directory, Microsoft 365, Printers and other peripherals, Backup and Recovery solutions
 * Virtualization knowledge preferred
 * Cisco & Meraki knowledge preferred
 * Excellent written and verbal communication skills
 * Strong interpersonal and customer service skills
 * Ability to articulate technical problems into layman's terms for those who are not technical
 * Able to work effectively under pressure, independently, and within a collaborative team environment
 * Ability to stoop, kneel, crouch, or crawl, lift 50 pounds
 * US Citizen with a clean criminal record and subject to ongoing background checks
 * Company insurable driving record with valid PA Driver license, * High school or equivalent (Required)

Experience:

 * IT: 2 years (Preferred)

License/Certification:

 * Driver's License (Required)

## Description

* Monitor, prioritize, and respond to trouble tickets and technical support calls
 * Determine nature of problem, set support expectations, troubleshoot, run diagnostics, triage, and resolve or escalate to higher level support
 * Follow up on all issues with users / clients to ensure resolution
 * As required, provide onsite support
 * Setup new users, provide application access, remove / lockdown users, reset network access accounts, etc.
 * Install, modify, clean up, repair, and/or configure and test workstations, peripheral equipment and software as required
 * Document all support activities in our ticketing system
 * Train, educate, and provide technical guidance to users
 * Inform team of recurring issues and help develop actions to mitigate / prevent recurrence
 * Participate in Technical Team huddles / meetings to discuss issues, share relevant information and develop service delivery efficiencies
 * Maintain up-to-date skills and job knowledge by participating in educational opportunities, attainment and maintenance of technical certifications, and reading professional publications / forums
 * Protect the confidentiality of company and client information
 * Contribute to a close-knit team spirit


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