> Markdown version of [/jobs/ext/2419252-tier-2-systems-engineer](https://www.wearedevelopers.com/jobs/ext/2419252-tier-2-systems-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Systems Engineer - **Company:** Magna5 MS LLC - **Location:** Bristol, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, BASIC (Programming Language), Business Software, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Monitoring of Systems, Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Network Administration, Cloud Services, Remote Service Software, Transmission Control Protocol (TCP), Virtual Local Area Networks, Windows Desktop, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Fortinet, 3-tier Architectures, Veeam, Commvault, Cisco, Vmware - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7a09d675c4653f9b ## About the Role * 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+). * Active Directory, DNS, DHCP, Group Policy. * Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings). * Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts. * Experience troubleshooting common business applications, printers, and peripherals. * Excellent customer service, communication, and documentation skills. * Ability to prioritize and manage multiple tickets and tasks in a high-volume environment. * Must be authorized to work in the United States. Preferred Qualifications * Experience working for a Managed Services Provider (MSP) or in a multi-client support environment. * Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms. * Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.). * Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V). * Security tools (EDR, email security gateways, web filters). * Relevant certifications such as: * CompTIA Network+, Security+, Server+ * Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.) * Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.) Personal Attributes * Strong analytical and problem-solving skills with a structured approach. * Customer-focused mindset with the ability to explain technical issues in business-friendly terms. * Self-motivated and able to work independently in a remote environment. * Team player who collaborates effectively across functions and levels. * Willingness to learn new technologies and continuously improve. Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). ## Description The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients' systems are stable, secure, and optimized., Customer Support & Incident Management * Provide Tier 2 support via phone, ticketing system, email, and remote tools. * Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services. * Own tickets through to resolution, ensuring timely communication and proper documentation. * Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. Systems & Network Administration * Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services). * Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services. * Perform user and group administration across various systems. * Assist with management of switches, firewalls, wireless, VPN, and other network devices. Monitoring, Maintenance & Projects * Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues. * Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management). * Participate in implementation and upgrade projects (migrations, standardization, new deployments). * Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. Security & Compliance * Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions. * Assist in responding to security-related alerts and incidents following established playbooks. * Follow best practices and policies for system hardening, access control, and data protection. Collaboration & Continuous Improvement * Mentor Tier 1 technicians and help elevate overall team capability. * Provide feedback to improve tools, processes, and service delivery. * Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)