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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician II - **Company:** Ntiva, Inc. - **Location:** Colorado Springs, CO, United States (Remote available) - **Salary:** $45,000.0 - $60,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Macintosh Computers, Microsoft Outlook, Desktop Computing, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Software Engineering, Transport Layer Security, Sonicwall, Cyber Threat Analysis, Information Technology, Fortinet, Hardware Debugging - **Published:** August 30, 2026 - **Apply:** https://www.careerjet.com/job/us1e061b43c7c0a655d3aeef4045aa9478/eaa ## About the Role * Professional IT experience, particularly in client provisioning or technical support. * Strong troubleshooting skills for networking and software issues. * Excellent verbal and written communication abilities. * Proficiency in Microsoft Word, Excel, and Outlook. * Knowledge and/or experience with Watchguard, SonicWall, FortiGate firewalls * Knowledge and/or experience with Network troubleshooting. * Exceptional attention to detail and ability to follow written instructions. * A commitment to delivering high-quality customer service. * Reliable method of transportation * This role involves extended periods of sitting or standing and regular use of computers and office equipment Bonus points for: * Experience with ConnectWise or similar service management tools. * Familiarity and experience with Watchguard, Sonicwall and/or FortiGate firewalls. * Familiarity and experience with ImmyBot functionality and execution. * Technical knowledge with Macs and Apple devices. * A+ and/or Net+ certification. * Other relevant IT certifications. * Formal education (Associates/Bachelors in a related field). Required language skills: * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Physical Environment and Working Conditions: * Must be able to lift up to 50 pounds frequently * Must be able to lift up to 75 pounds rarely * Must be able to perform frequent bending, kneeling, squatting, and turning * Must be able to perform occasional reaching over shoulder height, waist level and from floor * Must be able to work in a fast-paced environment * Must be able to work in an unsupervised environment * Must be able to drive / sit for extended periods of time ## Description Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an impact: As a Service Desk Technician II for the Service Delivery department, you will be responsible for providing advanced technical support for onboarding, offboarding, and workstation preparation within the Service Delivery department. You will work on service desk tickets in a timely manner and provide onsite support as needed to resolve technical issues. You will troubleshoot and resolve networking, VPN, Active Directory, and Office 365 issues to ensure a seamless experience for our clients. Location and Work Expectations: * This is a hybrid position requiring to spend 10% of the work week onsite with clients and 90% of the work week performed remotely. * This exciting opportunity involves working on-site with various clients throughout the Colorado area, including Denver, Colorado Springs, or Pueblo, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry. * Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location. * The schedule for this role is Monday through Friday from 8:00am to 5:00pm MT. What you will be doing: * Manage and resolve Client Provisioning requests with a focus on timely and efficient solutions. * Prepare client workstations and devices for shipping and coordinate with shipping/receiving team * Perform hardware diagnostics, low level hardware repair, and parts replacements including (but not limited to) hard drive replacement, RAM replacement, and screen/bezel replacement. * Troubleshoot and resolve networking issues, VPN SSL problems, and Active Directory/Office 365 issues. * Assist in the setup and configuration of user environments and workstations. * Document and track all client interactions and technical issues in the ticketing system. * Update documentation as needed to reflect current processes and solutions. * Escalate complex issues to higher-level support teams as necessary. * Assist with the deployment of new software and ensure compliance with company policies and procedures., Responsibilities and Qualifications: RESPONSIBILITIES Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly Provide t… + 1 day ago, Responsibilities & Qualifications RESPONSIBILITIES Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly Provide tele… + 2 days ago, The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. 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