> Markdown version of [/jobs/ext/2420010-transformation-analyst](https://www.wearedevelopers.com/jobs/ext/2420010-transformation-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transformation Analyst - **Company:** Sp Electricity North West - **Location:** Preston, UK - **Salary:** £51,752.0 - £54,500.0 - **Contract:** Temporary contract - **Skills:** Business Analytics Applications, Business Process Management, Requirements Management, Service Design - **Published:** August 4, 2026 - **Apply:** https://www.cv-library.co.uk/job/225482069/transformation-analyst ## About the Role * Significant experience in a Business Analysis role, including requirements elicitation, process mapping, task analysis and translating business needs into effective solutions. * Experience supporting business change, service improvement and technology-enabled transformation programmes. * Strong understanding of business processes and service delivery, with the ability to identify, evaluate and implement improvement opportunities. * Strong stakeholder management skills, including experience working with senior leaders to shape decisions and drive outcomes. * Experience gathering, analysing and interpreting customer, business and operational insights to inform service improvements. * Proven ability to produce high-quality business analysis artefacts, including requirements documentation, impact assessments, options appraisals and business cases. * Experience translating high-level business requirements into detailed functional and non-functional requirements and supporting their delivery through to implementation. * Understanding of business change delivery, including dependencies, risks, testing, implementation and benefits realisation. * Knowledge of business analysis tools, techniques and methodologies, and the ability to apply them appropriately to different scenarios. ## Description The Customer Transformation Business Analyst works with business stakeholders, colleagues, external partner organisations, and internal support teams to deliver solutions aligned with business strategies and needs. The role holder demonstrates informed knowledge of the business to resolve problems on an ongoing basis and possesses deep expertise in the business capabilities and product lines they support, alongside a detailed understanding of the directorate's systems, processes, and operational landscape. What you'll be doing: * Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives. * Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design. * Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. * Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations. * Support the development of project mandates, business cases and other governance documentation. * Gather, analyse and document business processes, capabilities, systems and requirements, working closely with business and technical stakeholders. * Lead requirements elicitation and management activities, translating business needs into clear functional and non-functional requirements. * Produce and maintain analysis deliverables, ensuring alignment with agreed standards, methodologies and best practice. * Develop stakeholder engagement approaches and facilitate workshops, interviews and feedback sessions. * Plan and support user acceptance testing, including test scenario development, execution and outcome review. * Maintain process documentation and reusable knowledge assets, supporting continuous improvement and knowledge sharing. * Support change implementation activities, including pilots, cutovers, issue management and post-implementation review. * Contribute to the use of business analysis and process modelling tools and techniques to support service improvement. * Manage relationships with third-party telephony suppliers, ensuring successful delivery of customer-focused change initiatives through effective requirements management, testing, financial oversight and stakeholder engagement. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [The Migration Cookbook](https://www.wearedevelopers.com/videos/100164-the-migration-cookbook) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)