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# Associate Technical Support Engineer - Core

- **Company:** iCIMS
- **Location:** Holmdel, NJ, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Apple Mac Systems, Applicant Tracking Systems, Human Resources Information System (HRIS), Remote Desktop Services, Salesforce.Com
- **Published:** August 21, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3361191547&tx=JR11407LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 1+ years of work experience in a customer service role.
 * Ability to be flexible in work schedule, including nights and weekends.
 * Good solid understanding of Windows/Mac OS and its components.
 * Strong customer relations skills and social skills (verbal and written).
 * Ability to demonstrative consultative and controlled interactions with customers.
 * Ability to multi-tasking in a fast-paced work environment.

Preferred

 * BA/BS, AA, or equivalent in Technology and/or related fields.
 * Strong understanding of web-browser-based technologies.
 * Experience with HRIS, CRM, and/or ATS.

## Description

As an Associate Technical Support (TSE), you will have the extraordinary opportunity to combine creative problem-solving, provide an extraordinary customer experience, and apply technical skills in one role! As a member of our 24x7 Customer Support team, you will provide a service experience second to none as you help our customers address their problems head-on and crush any technical obstacles in their path. You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime., * Address and resolve customer concerns and problems promptly and with a positive demeanor.

 * Interact with customers through various channels, including phone, chat, and email, to establish and resolve concerns and issues.
 * Tackle customer issues using remote desktop software.
 * Document all events and interactions in Salesforce by creating, tracking, and closing cases when issues are resolved.
 * Learn iCIMS' platform and ancillary products and provide accurate information about them to our customers.


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