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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. System Support Technical Specialist - **Company:** Brunswick View all jobs - **Location:** Stuart, FL, United States - **Experience:** Expert - **Salary:** $62,800.0 - $90,500.0 - **Contract:** Permanent contract - **Skills:** Application Performance Management, Software Troubleshooting - **Published:** August 1, 2026 - **Apply:** https://www.careerjet.com/job/usd0af8404a8f396285829069a103e0da3/eaa ## About the Role Are you ready for what's next?, * Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques. * Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership * Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English * Team player with good organizational skill and time management. * Comfortable in a lab to be able to setup and test a problem the customer might be having * Excellent communication skills (active listening, writing, speaking & telephone) * Excellent organizational, oral and written communication skills to effectively communicate with the team and customers. * Capability to read and understand technical documentation and vessel specifications. * Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way., * Bachelor's Degree preferred * 5+ years of technical experience on mobile equipment * Experience with Navico Group products * Electrical or Electronic experience on mobile equipment * Technical, Customer or dealership experience Preferred Qualifications: * ABYC / RVIA Electrical Certification preferred * NMEA Certification preferred ## Description * Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including: * Diagnosing systems using electronic test equipment * Interpretation of fault codes * Adjustments and setting for hydraulic, electrical and application performance. * Development of processes related to equipment repairs and preventative maintenance. * Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime. * Document all technical questions and data into the contact management system for: * Future reference by other support team members * Creating new and improving upon current technical documents * Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability. * Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems. * Support other Support Services initiatives as needed including field visits, periodic audits and training. * Provide "Project Brief" handoff and additional training to associated Service teams. * Support of PPC committee through Rapid Response Team * Provide OEM service specific trainings in relation to Navico Connect projects. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Hands on with OpenTelemetry](https://www.wearedevelopers.com/videos/841-hands-on-with-opentelemetry) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [For the Cars and the Curious: Android Drift](https://www.wearedevelopers.com/videos/499-for-the-cars-and-the-curious-android-drift) - [Multiple Apps, Millions of Users: Scaling React Native in Production](https://www.wearedevelopers.com/videos/100313-multiple-apps-millions-of-users-scaling-react-native-in-production) - [The AI-Ready Stack: Rethinking the Engineering Org of the Future](https://www.wearedevelopers.com/videos/1706-the-ai-ready-stack-rethinking-the-engineering-org-of-the-future) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)